
Service Manager
3 weeks ago
**Overview**
Commercial is looking for an experienced full-time permanent **Service Manager** to join their Surrey team, working out of their Port Kells production and service facility. Overseeing a team of 15 talented mechanics and support staff, and reporting directly to the Branch Manager, the Service Manager is responsible for the efficiency, safety, and productivity of the service department and shop personnel, leading and supporting the team with confidence and a high degree of professionalism. The Service Manager must demonstrate a strong commitment to customer service and applicants with five or more years of progressive experience in service and a demonstrated history of management and leadership are encouraged to apply.
**About Commercial**
Commercial Truck Equipment is Canada’s largest, most stable, and most diversified company serving the work truck, utility, and the emergency equipment industry. In business since 1947, Commercial provides unmatched job security and a comprehensive list of employee benefits. More than 30% of our team are long-tenured employees with over 20 years of service; evidence of strong employee/employer relationships, effective teamwork, and the benefit of an open-door policy. As Commercial continues to grow and diversify, we are looking for qualified and committed people to join our team.
**Benefits**
- Complete disability program including excellent long-term and short-term benefits
- Annual profit-sharing compensation and seasonal bonus program after 2 years of service
- Company-matched RRSP contributions after 2 years of service
- Extensive dental coverage with children’s orthodontics included
- Prescription drug coverage with direct-pay drug card
- Vision/optometry coverage, including annual coverage for dependent children
- Complete and extensive paramedical coverage with per-category accounts for physiotherapy, chiropractic care, massage therapy, naturopathy, podiatry, acupuncture, and more.
- Group life insurance at 100% annual earnings
- Safe workplace with full committee and monthly meetings
- 100% Coverage emergency travel insurance
- Company events including BBQs, holiday parties, and more
- Purchase discount program
- High-quality PPE fully provided including uniforms and all consumables
- Annual tool and boot allowance program
- Exceptional career growth opportunities, with a hire-from-within strategy
**Qualifications**
The successful applicant will have a mix of the following qualifications and experience. Commercial is looking for someone who has the experience to make a smooth transition into this position and hit the ground running.
- Class 5 Driver’s license. Licensure above Class 5 is not required but considered an asset
- Minimum 5 years in service team leadership role
- Background in Truck mounted Equipment. Journeyman ticket considered an asset
- Strong leadership skills
- Strong interpersonal skills and conflict resolution skills
**Responsibilities**
- Manage the service department and shop personnel
- Maintain or improve service department profits
- Manage the branches CWB program
- Gather information and make accountable decisions
- Develop creative ways to positively motivate and manage staff
- Build and maintain relationships with customers
- Monitor processes to ensure parts and labor are properly recorded
- Improve and maintain shop labor efficiencies
- Maintain relationships with suppliers
- Improve and maintain service schedules
- Manage warranty claims processes
- Manage service recordkeeping
- Process review and improvement
**Timeline and Application**
- Commercial Truck Equipment maintains an inclusive and discrimination-free hiring process, as well as compliance with the BC Human Rights Act, Canadian Human Rights Act, and the Employment Equity Act._
**Job Types**: Full-time, Permanent
**Salary**: $90,000.00-$105,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Surrey, BC V4N 3R7 (required)
Work Location: In person
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