Retail Sales Associate

2 weeks ago


Scarborough, Canada The UPS Store Full time

We are seeking a Retail Sales associate to become an integral part of our team in The UPS Store in Scarborough/Toronto.

Job Responsibilities:
The Center Associate is responsible for delivering world-class customer service to all retail customers. They receive and process packages for courier shipment and operate copiers, printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our products, services, and best-value options. The Associate exhibits confidence by knowing best practices related to the industry.
- Deliver outstanding customer service to walk-in customers and telephone inquiries.
- Receive, sort and place mail in mailbox modules accurately.
- Record all sales transactions on the POS system and accurately process cash, debit, and credit card transactions.
- Receive and process packages for couriers including lifting and weighing of packages on scale, accessing appropriate software or manifesting manually and correctly labeling packages.
- Pack contents for shipping using established procedures and products.
- Assist in merchandising the centre, including stocking shelves with product; making sure copier paper trays are filled throughout the day; ensuring a clean and orderly appearance of product; informing appropriate personnel of inventory levels for re-ordering supplies.
- Follow-up with customers to discuss product and pricing options, proactively understand the customer’s needs, and develop sales proposals.
- Take ownership of the customer's shipping problem and offer viable solutions.
- Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
- Use Marketing spreadsheet to generate new sales leads.
- Close out cash at end-of-day including reconciliation of cash, debit & credit cards.
- Operate copiers, fax machines, binding equipment, and all other office machines in a safe, efficient, and productive manner.
- Open and close security gate daily.
- General housekeeping including vacuuming, dusting, cleaning of all glass surfaces, emptying trash and kitchen/bathroom areas.
- Other duties as assigned.

Requirement:

- Proficient in the use of computers and commonly used business software
- Quick and accurate typing and data entry
- Effective verbal and written communications
- Familiar with Customer Services
- Communication skills consist of effective verbal and written communications.
- Ability to effectively multi-task.
- Friendly and outgoing personality.
- Ability to thrive in a fast-paced environment
- Ability to build rapport with customers
- Being certified of a graphic design program would be privileged

**Job Type**: Full Time / Part time

Hours: 30 - 37.5 per week

**Salary**: $17 per hour

Day range:

- Monday to Friday
- Weekends

Shift:

- Afternoon shift
- Day shift

**Experience**:

- Sales: 2 years (required)

Work Location: Scarborough

**Job Types**: Full-time, Part-time
Part-time hours: 37.5 per week

**Salary**: $17.00 per hour

Day range:

- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work Location: In person

Expected start date: 2023-05-15



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