Security Service Technician

5 days ago

Richmond Hill, Canada Johnson Controls Full time

**Job Details**

**What you will do**

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.

**How you will do it**
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
- Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Available for on-call emergency service
- Perform other duties as assigned.

**What we look for**

**_Required _**
- 2-year degree or equivalent combination of education and experience.
- 2 - Years documented experience with card access and CCTV. Certificates and certification a definite asset.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- Experience installing, inspecting, repairing, and programming card access and CCTV.
- Fire alarm experience is a plus.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working above ceilings, in hot/cold areas, outside etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and an ability to learn quickly.
- Possess a valid driver’s license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Retain any certifications would be an asset. IE: Canasa, lift/boom, working at heights ETC

**Canada Diversity Statement**

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

**Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.**

The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

**Persons with disabilities **are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

**An Aboriginal person **is a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.

**Members of visible minorities **are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.

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