Client Navigator

4 weeks ago

York, Canada Catholic Community Services of York Region Full time

**Job description**

Catholic Family Services of Peel-Dufferin (CFSPD) is a non-profit, charitable organization reflecting the values consistent with Catholic social teachings. CFSPD is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.

CFSPD is the lead agency to the **Safe Centre of Peel (SCoP)** - a partnership of 15 social service organizations. SCoP is a safe and welcoming space where many agencies work collaboratively and integrate services to respond to victims and survivors of violence and abuse at a single location.

Position Summary

CFSPD is currently seeking a Client Navigator who will be responsible for acting as a point of contact for program participants, potential clients and community. The Client Navigator will conduct intake and screening, provide crisis intervention, support, safety planning and advocacy to individuals, families, as well as make appropriate referrals to community services.

The Client Navigator reports to Program Supervisor. This position will be based in Brampton, Ontario.

**Responsibilities**:

- Conduct therapeutic, trauma-informed risk assessment and safety planning
- Works closely with on-site partners to ensure coordinated, responsive and timely service for clients
- Facilitates referrals to on-site and off-site partners, agency programs, other professionals, agencies, services, or community resources appropriate to clients' identified needs.
- Processes and maintains internal and external referrals; liaise with on-site and off-site partner agencies that have made referrals to SCoP and the agency.
- Provide telephone support, crisis intervention and follow-up for clients.
- Support outreach efforts as needed to promote an awareness and understanding of the programs and services provided by the agency and SCOP.
- Ensure all attempts of client contacts are documented while maintaining careful, accurate records and client case files of all relevant information.
- Create, update and maintain client enrollment information in database
- Assists in the orientation and training of new staff, students and volunteers

**Qualifications**:

- Bachelor's Degree in Social Work, Community College Diploma or related human service field and two (2) years of relevant work experience preferred.
- Excellent written and verbal communication skills
- Fluency in a second language, especially in South Asian languages is an asset.
- Commitment to intersectional feminist, anti-oppressive/anti-racist, trauma-informed service delivery approach
- Understanding of gender-based violence and its impacts at multiple levels
- Knowledge of the principles and practices of counseling, social work, and case management.
- Demonstrate positive interpersonal skills and ability to work in a team environment with co-workers, community providers and stakeholders and clients.
- Strong organizational and time management skills, ability to prioritize and meet multiple deadlines.
- Strong computer skills in Microsoft office suite.
- A satisfactory Vulnerable Sector Criminal Records check
- Willing to work within a Catholic values framework

Why Apply?

We offer a comprehensive benefits package (pension plan, extended health, dental & insurance benefits) and generous leave provisions. Our organization also provides flexibility with work hours, work life balance and free parking.
- **We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration**_Accessibility and Accommodation:
Our team is passionate to make a meaningful impact through helping those who are in need and are truly valued for who they are and what they contribute.

Key Responsibilities:

- Provide direct administrative and office management support to the Executive Director.
- Maintain work schedule and calendars of the Executive Director.
- Coordinate logistics of Executive Director engagements including meetings, seminars, workshops, special projects, and events.
- Review all documents, reports, and correspondence prepared for executive signatures for format, content, grammar, spelling and make edits as necessary.
- Manage the scheduling, Agenda setting and Follow ups of Board of Directors and Executive Committee meetings.
- Prepare draft reports, background documentation, and research.
- Coordinate office activities on behalf of the Executive Director
- Troubleshoot and/or escalate office administration issues.
- Facilitate communication from Program managers and teams across various CCSYR project locations.
- Manage the front office/reception area and ensure a welcoming and efficient office environment.
- Prepare and review presentations, as when required.
- Other duties assigned, as required.

What you need to succeed:
Education/Credentials:

- Degree or Diploma in Business Administration, Office Administration, or rele

  • Service Navigator

    3 weeks ago

    York, Canada John Howard Society of York Region Full time

    Organization: John Howard Society of York Region Title: Service Navigator - full-time, contract - Hiring 2 positions Reports to: Youth Services Manager **Salary**: $46,686.00 per annum Contract Date: June 2023 until December 2026, or as per funding contract - _________________________________ The John Howard Society is a criminal justice agency that...

  • Holistic Intake and Navigation Counsellor

    6 days ago

    East York, Canada Health Access Thorncliffe Park Full time

    We are thrilled to invite you to join our NEW Interprofessional Primary Care Team, aimed at improving healthcare access and attachment for residents of Thorncliffe and Flemingdon Park neighbourhoods. Our services will be extended to various locations with expanded hours to better serve our community. Our enhanced care team will offer a range of services to...

  • Holistic Intake and System Navigation Counsellor

    1 week ago

    East York, Canada TNO – THE NEIGHBOURHOOD ORGANIZATION Full time

    **Holistic Intake and System Navigation Counsellor** TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We...

  • Service Navigator

    2 months ago

    North York, Canada HTA75 Full time

    Are you seeking a fulfilling career with a purpose-driven organization dedicated to supporting hospitality and tourism workers and employers in the Greater Toronto Area? We are excited to offer an opportunity to make a meaningful impact by providing invaluable support to workers and job seekers facing uncertainty in today's labour market. Join us and be a...

  • Social Worker/care Navigator

    4 weeks ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is At The Heart of Everything We Do At Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Social Worker/care Navigator

    4 weeks ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is At The Heart of Everything We Do At Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Social Worker/care Navigator

    2 weeks ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is At The Heart of Everything We Do At Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Social Worker/care Navigator

    2 weeks ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is At The Heart of Everything We Do At Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Program Coordinator, Family Navigator

    2 weeks ago

    East York, Canada Abiona Centre Full time

    **Abiona Centre (“the Centre”)** is an award-winning, accredited Children’s Mental Health Centre that is a multi-service, non-profit, unionized, community agency located in the east end of Toronto. The Centre is committed to nurturing empowerment, independence and growth for young pregnant and parenting women, children and families in a non-judgmental,...

  • Client Care Coordinator

    3 weeks ago

    North York, Canada Motion LP Full time

    Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all. **At Motion, our purpose is to make life accessible.** Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions....

  • Fulfillment Client Coordinator

    4 weeks ago

    North York, Canada Stallion Express Full time

    Are you client-centric individual with solid experience working with and understanding the fullfillment operations? If the answer is yes, this might be a great opportunity for you! **What does Stallion Express do?** **What’s in it for me?** We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way...

  • Fulfillment Client Coordinator

    3 weeks ago

    North York, Canada Stallion Express Full time

    Are you client-centric individual with solid experience working with and understanding the fullfillment operations? If the answer is yes, this might be a great opportunity for you! **What does Stallion Express do?** **What’s in it for me?** We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way...

  • Client Care Coordinator

    4 weeks ago

    North York, Canada Motion LP Full time

    This is a full-time in office role in our Toronto location at 72 Carnforth Rd. **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help...

  • Client Care Coordinator

    2 weeks ago

    North York, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Client Experience Representative

    4 weeks ago

    North York, Canada Gala Developments Full time

    **Gala Developments** **The Company** We are a fast-paced, collaborative, and fun team working to transform the way we live. Whether it’s an Instagram post or a display in one our Sales Presentation Centres, we strive to deliver genuine moments of connection with our audience while driving leads. From our office, we operate like a Startup with the...

  • Client Experience Representative

    1 week ago

    North York, Canada Gala Developments Full time

    **Gala Developments** **The Company** We are a fast-paced, collaborative, and fun team working to transform the way we live. Whether it’s an Instagram post or a display in one our Sales Presentation Centres, we strive to deliver genuine moments of connection with our audience while driving leads. From our office, we operate like a Startup with the...

  • Peer Support Worker

    4 weeks ago

    York, Canada John Howard Society of York Region Full time

    John Howard Society of York Region (JHSYR) is a non-profit, charitable organization serving residents of York Region. The organization works with individuals involved in any stage of criminal justice involvement and their families. The primary function of this position is for a peer support worker with lived experience of incarceration and/or substance use,...

  • Construction Estimator

    2 weeks ago

    North York, Canada Group4 Ararat Stucco Full time

    Prepares and estimates budget costs for construction by studying plans and specifications. - Evaluates offers to purchase by site requirements, additions, and costing changes. - Resolves cost differences by analyzing and collecting info. - Writes up and presents budgets, reports, and project plans. - Develops bids for construction projects. - Works closely...

  • Dispatcher/customer Service

    2 months ago

    North York, Canada EPI Fire Protection Inc. Full time

    **Overview**: EPI Fire Protection Inc. is seeking a dedicated Client Service Scheduler/Dispatcher to manage a diverse set of small, medium and large client portfolios. You will join a team of Account Representatives, each handling their own portfolios, and report directly to the Client Services Manager. This position is M-F, 8:00AM - 4:30PM. This is an...

  • Dispatcher/customer Service

    6 days ago

    North York, Canada EPI Fire Protection Inc. Full time

    **Overview**: EPI Fire Protection Inc. is seeking a dedicated Client Service Scheduler/Dispatcher to manage a diverse set of small, medium and large client portfolios. You will join a team of Account Representatives, each handling their own portfolios, and report directly to the Client Services Manager. This position is M-F, 8:00AM - 4:30PM. This is an...