Dispatcher, Ft, 07:30am to 4:00pm, Sunday to
7 months ago
**Job Overview**:
We are currently seeking a detail-oriented Dispatcher to join our team. The Dispatcher will be responsible for coordinating and scheduling transportation activities to ensure efficient operations.
- Plans and outlines daily workload distribution for team members to execute completion.
- Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
- Ensures the timely resolution of customer inquiries, concerns and problems.
- Supports Regional Transportation operations offering assistance and guidance as required.
- Plans and schedules team members to ensure proper staffing across all shifts, ensuring alignment with volumes and service expectations.
- Reviews accuracy of time and attendance reporting to ensure legal compliance with hours of work
- Awareness of Highway traffic act including hours of service, TDG, weight restrictions etc.
Strong knowledge of applicable routes within region.
- Compiles data on incidents and accident, and distributes and communicates with appropriate personnel.
- Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.
- Customer Service Skills including effectively and efficiently responding to Client and employee inquiries; resolving any conflicts or problems that might arise; etc.
- Receive and prioritize incoming calls from drivers and customers
- Coordinate and schedule driver routes and deliveries
- Communicate effectively with drivers, customers, and internal teams
- Utilize transportation management systems such as AS400 and SyteLine
- Perform data entry tasks accurately and efficiently
- Analyze freight requirements to optimize delivery schedules
- Monitor and track shipments to ensure timely deliveries
- Provide exceptional customer service through phone interactions
- Utilize phone systems to communicate with drivers and clients
**Skills**:
- Proficient in data entry and typing skills
- Excellent communication skills, both verbal and written
- Familiarity with AS400 or SyteLine systems is a plus
- Ability to analyze information and make informed decisions
- Knowledge of transportation management systems is preferred
- Strong phone etiquette and customer service skills
**Job Types**: Full-time, Permanent
Pay: $18.05-$25.30 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company pension
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Stock options
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Day shift
- Morning shift
**Experience**:
- dispatching: 2 years (preferred)
Work Location: In person
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