Dock Manager

6 months ago

Surrey, Canada Van-Kam Freightways Full time

**Job Summary**:
**About Us**:
Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada.

**Responsibilities**:
**Supervision and Leadership**
- Provide leadership and guidance to a team of supervisors, fostering a positive work environment and promoting teamwork and collaboration.
- Set clear performance expectations and goals for supervisors and hold them accountable for meeting targets.
- Conduct morning/evening meetings with supervisors to review the day's schedule, discuss priorities, and address any operational issues or concerns.

**Operations Management**
- Oversee the day-to-day operations of the dock facility, including the loading and unloading of freight, to ensure efficiency and adherence to safety protocols.
- Coordinate with other departments to prioritize and schedule inbound and outbound shipments.
- Monitor dock activities throughout the day to ensure productivity and adherence to safety protocols.
- Review and approve employee timecards and employee time off requests (Personal days, LOAs )
- Coordinate with the Shop/Assistant TM to schedule and oversee equipment repairs and maintenance.
- Collaborate with the dispatch to coordinate the efficient movement of freight to and from the facility.
- Respond to customer service/sales and resolve any issues or concerns related to shipments or deliveries.
- Prepare notes for weekly shift briefings.
- Teck and HVC duties

**Staff Development**
- Conduct regular performance evaluations and provide feedback and coaching to supervisors to help them improve their performance and develop their skills.
- Identify training needs and provide opportunities for professional development for supervisors and dock personnel.
- Address any performance or disciplinary issues with supervisors or dock personnel as needed.

**Safety and Compliance**
- Ensure compliance with all safety regulations and company policies to maintain a safe working environment for all employees.
- Investigate and address any safety incidents or concerns promptly and effectively.
- Conduct regular inspections of the facility to ensure cleanliness, organization, and compliance with safety regulations.
- Prepare and submit reports on dock operations, including productivity metrics, safety incidents, DG compliance issues, load securement issues, late trailer closes, service failures to the terminal manager.
- Review staffing requirements and hire staff as needed.

**Customer Service**
- Collaborate with customer service and sales teams to address customer inquiries, resolve issues, and ensure customer satisfaction.
- Proactively communicate with customers regarding shipment status and any delays or issues that may arise.

**Ad-Hoc**
- Cover supervisors shifts as needed (i.e. vacations, sick/personal days)
- Plan dock coverage for holidays.
- Other duties/projects on a as needed basis

**Required Qualifications**:
**Knowledge, Skills, Abilities**
- Bachelors Degree/Diploma in Business Administrations is preferred but not required
- Experience in freight industry and AS400 is an asset, but not required.
- Experience managing a unionized environment is preferred.
- Have excellent communication and interpersonal skills, both verbal and written
- Strong analytical and problem-solving skills
- Have above average keyboard skills, excellent telephone manners and a strong customer service attitude.
- Able to work in a fast-paced environment.
- Able to work independently, be well organized, a team player.

**Preferred Qualifications**:

- Knowledge of and understanding of the trucking industry.

**Why Work for Van Kam?**
There is a reason over 30% of our staff have been with us for more than 10 years
- ** Work-life balance.** We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers - so they can spend less time on the road and more time with the ones they love.
- **Competitive wages.** We offer competitive wages and are committed to staying competitive within our industry.
- **Benefits.** We cover 100% of our employees benefit premiums and contribute to a company funded pension plan. Enjoy the benefits, all while keeping more of your paycheck in your pocket.
- **Development.** True to our values, we are committed to helping our employees succeed. Whether it is through career growth and advancement opportunities or investing in your training and education, we are here to support you along the way.
- ** We care about the things that matter to you.** We regularly se

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