Scheduling Coordinator

7 months ago

Ottawa, Canada Choice Homecare Full time

**Position**: Full Time Scheduler/Coordinator (Hybrid Work)

**Schedule**: Thursday, Friday, Monday 11am - 7pm and Saturday, Sunday 8:30am - 4:30pm

**Location**: Ottawa, Ontario

Do you enjoy making a difference working in a respectful and supportive environment?

If you desire to be a valued team member and not just a number, read on.

Team Choice has served Ottawa region families since 2011 with 5-Star Google ratings from families and caregivers. We provide a respectful and supportive work environment with opportunities for growth as a part of a competent and dependable team who work hard to bring excellent and reliable homecare for our clients.

We seek a Scheduler/Coordinator to support expected growth in serving our clients. As a team, we build therapeutic relationships with our clients and make a difference in the lives of people who need care.

If being a team member in a respectful and supportive team to serve others is important to you, we want to meet you

**Team Choice offers**:

- A mutually encouraging and caring work environment
- Paid personal and sick leave
- Extensive 1:1 training
- RRSP contribution matching program
- Competitive compensations
- Laptop and supportive devices
- Professional development opportunities to grow with the company

**Duties and Responsibilities: Include, but are not limited to**:

- Select caregivers to care for clients considering caregiver availability, location, skills, and temperament match
- Relay pertinent information to field staff and clients, document interactions, and maintain professional relationships
- Maintain client schedules by replacing field staff's sick calls, vacations, or any absence
- Update field staff availability, vacation, or time off requests
- Verify and approve shifts for field staff
- Respond promptly to concerns, incidents, complaints and compliments, and document and relay information to Director of Care or Client Care Manager
- Adhere to the policies in interactions with clients, caregivers, or other parties while ensuring privacy and confidentiality
- Assist HR in training field staff in the use of AlayaCare app
- Other duties as necessary to provide back up for other team members
- Be on-call (paid) to provide 24/7 after hours support to caregivers and clients on a rotation basis

**Qualifications/Requirements**:

- Secondary education
- Two years' scheduling/coordination in the Health Care field
- Experience in homecare scheduling software (AlayaCare is an asset)
- Superior Customer Service skills
- Effective oral and written communication in English
- Empathy and compassion when interacting with clients and caregivers
- Be available to be on call (paid) after hours to provide telephone support to clients and caregivers on a rotating basis
- Accurate and efficient computer data-entry skills
- Ability to prioritize tasks and/or duties while keeping a calm and professional demeanor in dealing with stressful situations

**Other Skills and Abilities Preferences**:

- Problem solving skills
- Ability to plan, organize, and coordinate activities
- Excellent verbal and written communication skills
- English-French bilingual
- Experience in both private and public-pay home and community care

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