IT Smart Hands Technician

5 days ago

Lethbridge, Canada WLS Professional Services Canada Full time

**Please note that this is an as needed contract role.**

**Click on the link below to apply.**

About Us:
WLS Professional Services Canada is a leading provider of People, Process and Technology Consulting Services. We are dedicated to delivering top-notch IT solutions and support to our clients. We are currently seeking skilled Smart Hands Techniciansto join our team on an as-needed contract basis, providing on-site technical assistance to support our IT infrastructure and services.

Job Summary:
The Smart Hands Technician will be responsible for performing a variety of on-site technical tasks, including hardware installations, troubleshooting, and maintenance. This role requires client visits and a hands-on approach to support IT operations, ensuring that systems are running smoothly and efficiently.

Key Responsibilities:

- Perform hardware installations, upgrades, and decommissioning of IT equipment at client sites.
- Troubleshoot and resolve hardware, software, and connectivity issues on-site.
- Assist with server and network hardware maintenance and repairs.
- Coordinate with remote technical support teams to ensure timely issue resolution.
- Perform data center and server room management tasks, including cable management and equipment monitoring.
- Document all work performed, including troubleshooting steps, resolutions, and updates.
- Follow established procedures for change management and incident response.
- Provide technical support for end-user hardware, peripherals, and software as needed.
- Ensure compliance with company policies and industry best practices.

Qualifications:

- Certifications such as CompTIA A+, Network+, or equivalent
- Proven experience as a Smart Hands Technician or similar role in IT support.
- Strong knowledge of hardware, software, and networking components.
- Familiarity with data center operations and server room best practices.
- Excellent troubleshooting skills and the ability to work independently.
- Effective communication skills and the ability to collaborate with remote teams.
- Must have own transportation for client visits.
- Must possess a personal computer and mobile phone for work-related tasks.
- Must have a good command of the English language.
- Must be legally entitled to work in Canada.
- Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces.
- High school diploma or equivalent; additional technical education or certification is preferred.

**Benefits**:

- Competitive hourly rate depending on the skills
- Flexible scheduling based on availability

**Job Types**: Casual, Freelance

Pay: $18.00-$50.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Evening shift
- Monday to Friday
- On call
- Weekends as needed

Work Location: In person

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