Customer Service Learning Specialist
3 weeks ago
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
The Corporate Customer Service Training (CCST) team is looking for dynamic, proactive, and motivated instructors who will use excellent communication and organizational skills to plan and deliver quality training programs.
In this role, the Learning Specialist will manage the regional needs, coaching and facilitation for front line employees.
In additional will support the current LOUs (training instructors). The position will require some traveling assume 20-30%.
- Conduct classroom instruction/ facilitation related to Customer Service, technical, regulatory and/or people skills, as required.
- Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
- Provide coaching and operational support to front line employees as required.
- Provide coaching and support to current training instructors (LOUs).
- Plan and schedule training activities, training events and other training related activities.
- Complete existing training/communications material such as pre and post training documentation.
- Review, evaluate, recommend changes and modify existing or proposed training programs.
- Assist in the development and maintenance of training programs.
- Participate in the development of required training material.
- Liaise with Design Managers, Training Instructors, and other members of the CCST Training team. Provide and solicit feedback.
- Provide support and coaching to future e-learning and soft skills training initiatives
- Perform site and audits/inspections to enhance training facility operations and training personnel performance.
- Support training design when needed.
**Qualifications**
- Passion and enthusiasm for facilitating the learning of adults in a Contact Centre environment
- Sound knowledge of adult learning methodologies
- Demonstrated commitment to Customer Service
- Excellent written and verbal communication skills
- Excellent facilitation skills
- Strong interpersonal skills
- Good working knowledge of MS Word & Power Point
- Ability to meet deadlines, work under pressure and prioritize multiple projects
- Highly flexible and adaptable
- Strong leadership and conflict resolution skills
- Ability to work independently with mínimal supervision
- Previous experience in a training environment
- Experience with both Revenue and Loyalty an asset
**Conditions of Employment**:
**Linguistic Requirements**
**Diversity and Inclusion**
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
-
Customer Service-learning Specialist
1 month ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...
-
Customer Service Learning Specialist
4 weeks ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Customer Service Training team is looking for dynamic, proactive, and motivated...
-
Customer Service-learning Specialist
1 month ago
Dorval, Quebec, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Customer Service Training team is looking for dynamic, proactive, and motivated instructors...
-
Customer Service Learning Specialist
3 days ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew...
-
Customer Service Learning Specialist
2 days ago
Dorval, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew...
-
Customer Service Learning Specialist
3 days ago
Dorval, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew...
-
Customer Service Learning Specialist
4 days ago
Dorval, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin...
-
Customer Service Learning Specialist
4 days ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin...
-
Machine Learning
20 hours ago
Dorval, Canada Bombardier Transportation GmbH Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: When applicable, Bombardier promotes flexible and hybrid work policies. Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has...
-
Machine Learning
18 hours ago
Dorval, Canada Bombardier Transportation GmbH Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: When applicable, Bombardier promotes flexible and hybrid work policies. Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has...
-
Machine Learning
18 hours ago
Dorval, Canada Bombardier Transportation GmbH Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: When applicable, Bombardier promotes flexible and hybrid work policies. Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has...
-
Machine Learning Specialist
1 month ago
Dorval, Canada Bombardier Full time**Machine Learning Specialist** **-** **MON20414** **Description** **BOMBARDIER** Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused...
-
Customer Service Representative
6 days ago
Dorval, Canada BMO Financial Group Full time274 avenue Dorval Dorval Quebec,H9S 3H3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...
-
Customer Service Representative
1 week ago
Dorval, Canada ICC The Compliance Center Full timeJob Title: Customer Relations Representative Effective Date: As soon as possible Location: Dorval QC About Us ICC Compliance Center was founded in 1987 with one principal in mind - to help our clients comply with hazardous materials/dangerous goods regulations, whether they are handling, shipping or transporting hazardous materials/dangerous goods by...
-
Customer Service Learning Specialist
1 day ago
Dorval, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is looking for dynamic, motivated, and proac
-
Leasing Specialist
1 month ago
Dorval, Canada CAPREIT Full time: Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a **Leasing Specialist**. **Who are we?** We are a growth-oriented company that own and...
-
Csr - Customer Service Representative
5 days ago
Dorval, Canada Cirtech C.V.A.C inc Full time**Join Our HVAC Family!** **Position Available: Customer Service Representative (CSR)** Are you a people person with a passion for providing exceptional service? Do you thrive in a dynamic work environment where every day brings new challenges and opportunities? If so, we want you to be a part of our team! **About Us**: We are a reputable HVAC company...
-
Csr - Customer Service Representative
6 days ago
Dorval, Canada Cirtech C.V.A.C Full time**Customer Service Representative** **You must hold a Canadian work permit.** **Come work with us, not for us** **Do you feel appreciated? Do you want to advance your career as we grow? If so, read on........** **What makes us different?** Here you will find some of the reasons why our team _**loves working with us**_... - Your birthday is a paid day...
-
Customer Service
7 days ago
Dorval, Canada TEEMA - Eagle Full timeCustomer Service Representative We are looking for a self motivated and customer service rep for our Company. The person currently in this position wants to move to administration. MUST BE BILINGUAL IN FRENCH : writen and speach The responsibilities include, but are not limited to: - Parts order processing - Administrating Our online Parts store -...
-
Care Specialist
1 month ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Senior Care Specialist, the Care Specialist will offer the highest level of customer...