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Library Client Service Associate

5 months ago

Prince Albert, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- P13979**Posting Title**
- Library Client Service Associate (Casual 2023-2024) Prince Albert**Classification**
- Band 2**Location**
- Saskatchewan Polytechnic Prince Albert Campus**Other Location(s)**

**Building**
- Prince Albert Campus, Technical Building**Other Building**

**Date Posted**
- 02/09/2024**Closing Date**
- 02/20/2024**JIQ #**
- 032**Start Date**
- 02/09/2024**End Date**
- 06/30/2024**Open Until Filled**
- No**Ongoing**
- No**Category of work**
- Casual**Bargaining Unit**
- Professional Services**Hours of Work**
- To be Assigned**Salary Range**
- $18.97 to $22.67 per hour**Temporary Market Stipend**

**Incumbent**

**Total Assigned days (AC) / Total Hours per biweekly pay**
- Less than 30 occasions. Specific hours are as assigned.
- Currently looking for applicants able to work daytime hours.

May also include evening and weekend hours.

**Posting Status**
- Open**Job Duties/Qualifications, Skills and Abilities(QSA)**:

- Job Duties**Job Duties**
- 1. Greet and welcome everyone to the library
2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
3. Maintains client relationships by responding to basic library reference help and documenting action
4. Proactively prepares for customer inquiries by studying products, services and customer service processes
5. Assists clients in signing materials in and out
6. Show clients how to use technology throughout the library
7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
8. Shelving, sorting, and processing materials
9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
10. Refer students to library resources to meet their needs
11. Provide technical assistance with library equipment and technology
12. Take payments for library fine and fees
13. Provide assistance with tracking and updating library usage data
14. Assist with client’s lab/study room bookings
15. Handling cash.
16. Provide basic clerical support- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE**Specific Accountabilities**

**Duties**

**Required Qualifications, Skills and Abilities (QSA)**
- 1. Minimum six (6) months experience in a customer service environment
2. Grade 12 with supplementary training or experience in technology
3. Basic knowledge of Microsoft Office
4. Basic Internet
5. Basic working knowledge of computers and related office equipment
6. Effective oral communication skills including basic telephone and customer service experience
7. Effective time management and organizational skills
8. Knowledge of automated system software (client databases, inventory etc.)
9. Handling cash and use of a digital cash register
10. Ability to work alone
11. Attention to detail**Desired QSA