Dining Room Supervisor
4 days ago
**Dining Room Supervisor**
**Department**:Dining Room
**Reports to**:General Manager
**General Description**:
The **Dining Room Supervisor** is responsible for guest and food service for the Walter Wilcox dining room, library and patio at** Moraine Lake Lodge**. The **Dining Room Supervisor** is responsible for everyday operations of the dining room; scheduling, managing and training dining room team members to ensure quality service; cleanliness and organization of dining room and service areas; ordering and inventory of supplies (liquor, beer and wine); ensuring opening and closing procedures are followed; and monitoring expenses and revenue for dining room. This position requires the **Dining Room Supervisor** to be a working server and must maintain a positive team oriented work environment and strong working relationship with the Executive Chef, General Manager and Ownership.
**Essential Duties and Responsibilities**:
**Guest Service**
- Greet guests and contribute to a positive experience by connecting with our guests, offering strong menu knowledge and beverage pairings, accommodating special requests and follow up on menu questions/suggestions made by dining room team and guests,
- Ensure guest services and dining room team are accurate with dining room reservations,
- Training and demonstrating suggestive selling, up selling and promotions to suit guests,
- Work with dining room team to develop guest relationships, ensuring repeat visits,
- Interact and deliver a high level of guest service to all MLL guests,
- Coach, as well as demonstrate telephone etiquette and mannerisms for dining room team,
- Correspond effectively with tour companies for tour bookings, with accuracy,
- Prepare and deliver beverages in a timely manner, coach and follow wine service steps as needed,
- This is a full serving position responsible for order taking, food running, bussing/clearing tables,
- Ensure quality assurance checks are completed in a timely manner,
- Open communication (with a sense of urgency) with General Manager and Executive Chef to address all guest needs, complaints or suggestions as they arise,
- Be knowledgeable and promote Moraine Lake Lodge, Cathedral Mountain Lodge and Banff National Park & surrounding areas.
**Leadership & Team Development**:
- Maintain strong communication & relationships with all Moraine Lake Lodge departments, with a strong focus on the Executive Chef and culinary team,
- Prepare weekly schedules, effectively schedule to trends in occupancy & departmental demands,
- Conduct mid-season performance reviews, in partnership with General Manager and HR Dept.,
- Develop an effective Dining Room team by completing orientation of new team members, individual performance reviews and identifying and completing training needs,
- Follow up with team daily, uniform and appearance guidelines as set out in the dining room manual,
- Provide timely and effective feedback to team and General Manager regarding any performance issues. Report all disciplinary action to HR.
- Lead informal daily briefings to set goals and motivate team,
- Encourage a positive, team oriented working environment. Solicit, listen and deliver on the needs/requests of the dining room team for any improvements for dining room service.
- Develop a strong working relationship with suppliers and vendors,
- Attend weekly manager meetings, contribute meeting ideas and participate actively,
- Obtain and share knowledge of Moraine Lake Lodge, Cathedral Mountain Lodge and Banff National Park information and history with team members and guests.
**Operations & Profitability**
- Monitor and communicate daily all labour, product and sales goals, with team,
- Promote a safe work environment including food safety and follow all HAACP requirements,
- Follow all procedures outlined in the emergency manual,
- Strong knowledge of POS (Five Star) system and cash-out follow up, create reports as needed,
- Control inventories of; liquor, linens & supplies, equipment, order based on business needs,
- Diligent in procedures used in controlling food/liquor costs, report wastage and breakage,
- Complete all monthly reports
- Ensure daily cleaning duties are followed; cleaning floors, walls, counters, windows, polishing glassware/cutlery, recycling (as needed),
- Ensure dining room and storage areas stocked with supplies/product and in an orderly fashion, complete orders as needed,
- Conduct monthly beverage and supply inventories, create orders and inventory reports,
- All other duties as assigned by the General Manager.
**Qualifications**:
- Must be 100% guest service oriented, have excellent people skills with a positive & upbeat personality,
- Minimum 1 year experience in a dining room supervisory role,
- Wine service required,
- Minimum 2 years of fine dining serving experience, POS /Five Star knowledge preferred
- “Serving it Right” Certificate
- CPR and First Aid Certificate, an asset
**Working Conditions**:
- Able to work a vari
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