Client Support Worker

4 weeks ago

North Bay, Canada District of Nipissing Social Services Administration Board Full time

**Bulletin D2024-06**

**The District of Nipissing Social Services Administration Board is hiring**

**Client Support Worker**

**North Bay**

Do you aspire to have a fulfilling position in the human services delivery environment and to make a difference in the lives of the people in our community? The District of Nipissing Social Services Administration Board (DNSSAB) prides itself on putting people first. Here at the DNSSAB, we strive towards a future of healthy, sustainable communities within our region. To achieve this, we are looking for a talented Client Support Worker to add to our exceptional Social Services team. The Client Support Worker is responsible to assist designated frontline staff by gathering accurate and detailed information from applicants for a program or service delivered by DNSSAB, including providing clerical reception support to the customer service counter, switchboard and cheque pick
- up window. The position provides optimal quality customer service through strong working knowledge of programs and services, attention to detail, applicable federal, provincial and municipal legislation, policy and procedures, community resources and a variety of computer programs and software.

Qualifications:

- Post-secondary Diploma in Social Services, Human Services or related field or acceptable combination of education and experience;
- Two (2) years’ experience in a front-line role in a human services environment, preferably in a social service setting;
- Comprehensive knowledge of applicable Federal, Provincial and Municipal Legislation, policy, procedures and programs within DNSSAB;
- General knowledge of special needs/requirements of client populations accessing programs and services delivered by DNSSAB;
- General knowledge of the full range of community resources;
- Detail oriented with keen observation skills;
- Ability to interpret and explain legislation, policy and procedures;
- Ability to communicate effectively and tactfully both oral and written;
- Fluently bilingual in English and French is an asset;
- Ability to work in a stressful, fast-paced environment and recognize emergency situations;
- A valid Ontario Driver’s License and a vehicle for use on the job.

**Must be legally eligible to work in Canada. Police Record Check within three (3) months is a requirement.**

**DNSSAB is an equal opportunity employer. In accordance with DNSSAB’s Accessibility Policy, accommodations will be provided in all parts of the hiring process. Applicants are encouraged to make their needs known to Human Resources in advance.**

**Job Types**: Full-time, Permanent

**Salary**: $51,455.89 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-02-22

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