Membership Sales

3 weeks ago

Guelph, Canada The Guelph Chamber of Commerce Full time

The Guelph Chamber of Commerce is a non-profit, member-driven business association dedicated to advocating, connecting, and convening on behalf of our members. As the voice of business in the Guelph community for 195 years, we represent over 750 businesses and facilitate conversations, connections, and solutions that enables business success and strengthens the economic prosperity of our community.

The **Membership Sales & Engagement Representative** is an important member of the Engagement team. Reporting to the Director of Operations, you will work cross-functionally with the Chamber team to build and retain relationships with member organizations and increase membership sales.

You are an ambitious and energetic individual with exceptional customer service and communication skills. You are ready to play a key role in executing the organization’s growth and retention strategies to ensure members enjoy a high-quality customer experience throughout every step of their membership journey. You have at least 1 year of sales or exceptional customer service experience, and you thrive in a fast-paced, goal driven, and solutions-based environment that has defined targets and deadlines. You are energized by meeting new people, networking, facilitating introductions, and forging strong relationships with members of the community to grow the organization. This is a full-time position.

**Key Responsibilities**:

- Lead all membership sales and retention tasks, guided by KPIs (key performance indicators) and targets (including but not limited to making daily sales and retention calls/visits/touchpoints, logging details into the CRM/database, managing customer relationships, etc.).
- Cleary communicate membership value to current and prospective members through presentations, meetings, phone calls, and sales pitches.
- Develop ways to improve the member experience and build brand loyalty.
- Work with members and prospective members to understand their business needs, goals, challenges - and assist with solutions where possible.
- Promote and champion all member benefits and identify new member benefits.
- Diligently track all sales and retention conversations and outcomes in the organization’s CRM/database.
- Lead the organization’s member and cost savings programming.
- Assist with selling sponsorships and advertising.
- All other duties and projects as assigned.

**Skills & Qualifications**:

- Minimum 1 year of sales or customer service experience.
- Ability to reach KPIs and targets.
- Strong ability to create and maintain relationships to support member engagement, growth, and retention.
- Ability to work in a fast-paced environment while meeting sales goals, targets, and deadlines.
- Ability to be a champion of the Chamber and clearly articulate offerings.
- Proactive thinker with the ability to have strategic conversations and problem solve.
- Strong business acumen.
- Organized and detail oriented.
- Computer savvy with experience in CRMs or databases.
- A diploma or degree in marketing, sales, business, or relevant work experience.

**Why work with us?**

We are a small, hands-on team that works hard to ensure business success in our community. In addition to providing our employees with opportunities to solve complex problems, exercise their creativity, and contribute to the social and economic prosperity of our community, we offer:

- A healthy work-life balance.
- Opportunities for organizational growth and professional development.
- Low cost and comprehensive health, dental, and vision benefits plan for you and your family.
- An Employee Assistance Program (EAP).
- Paid time off (including vacation days and bonus days).
- A friendly culture and an inclusive, welcoming environment.
- Work events and socials.
- Opportunities to get involved and make a positive difference in the Guelph community.
- Opportunities to network with thousands of professionals and thought leaders at dozens of events per year.

**Work Environment**:
The Chamber team is currently working a hybrid model, splitting time in the office and working remotely. The Chamber’s hours of operation typically take place Monday-Friday between 8:30 am - 4:30 pm. This position sometimes requires work outside of these dates/times to support the organization’s event and programming schedule.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a valid drivers licence and access to a reliable car

**Experience**:

- sales: 1 year (preferred)
- CRM or database: 1 year (preferred)

Work Location: One location

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