Client Service Admin

5 days ago


Milton, Canada Fraser Direct Full time

**QUICK FACTS**:

- Weekdays (Mon - Fri, 8:30am - 5:00pm)
- Onsite office position - located in Milton at 8300 Lawson Road
- Benefits Program
- Growth & Progression Opportunities
- Social Committee/Company Events
- Family-owned, Social Responsibility/Sustainability culture
- Pleasant and comfortable work environment
- Excellent work-life balance

**Position Summary**:
The Client Service Admin works in the Consumer Packaged Goods (CPG) department supporting client order requests, order tracking, monthly & daily reporting of product inventory, client receiving, order input & delivery status.
What is CPG? Our Consumer Packed Goods department specializes in marketing sample fulfillment projects, including secondary packaging, kitting, and labeling for a variety of brands and companies. This department is highly detailed and requires a nimble staff who can plan and react to changes as requested by the client.

**Key Duties**:

- Review and take action on daily system generated reports for inventory status changes and back-orders not shipped
- Input web orders
- Accurately set up new product codes in the system, edit existing product information as needed
- Run and prepare reports (daily, weekly, monthly), distributing and following-up with relevant teammates for action
- Write clear and specific work instructions (Internal Warehouse Requests) for the warehouse team to read and execute
- Track and trace customer shipments on internal systems or carrier web sites and report (Rush, Event, Launches, Special Requests, on request)
- Compile product information and provide to teammates (e.g. format and distribute inventory reports, retrieve and attach photos of items, print and attach report to Quality Assurances files/records)
- Manipulate distributions lists in excel and prepare for order upload or auto-ship file templates
- Assist with admin work on literature projects (folding, stuffing, kitting) as required
- Frequent trips out to the warehouse required in this position to check on products
- All other duties as assigned

**Skills and Experience**:

- Assist with admin work on literature projects (folding, stuffing, kitting) as required
- Frequent trips out to the warehouse required in this position to check on products
- All other duties as assigned
- Excellent written and verbal communication skills (English)
- Bilingual in French is an asset
- Strong computer skills: Excel, Outlook, Word
- Comfortable navigating multiple warehouse software platforms and soft files
- Ability to work in fast pace with strong attention to detail
- Time management and prioritization skills, able to work under client deadline pressure
- Team player & able to coordinate with others
- Post-Secondary education is an asset

Applicants with the following experience have successful transferable skills and be equally considered: admin, administration, client service, coordinator, project management, CSR, Client Service Representative, Client Service Rep, Administrator, Client Service Representative Admin, Client Service Representative Administrator, Customer Service, Customer Service Rep, Customer Service Administrator, Customer Service Admin.



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