Intermediate Analyst, Airport Systems

14 hours ago


Calgary, Canada WestJet Full time

**Please note**:This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**Overview of the role**:
**Key deliverables include**:

- Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for airport projects and initiatives.
- Responsible for delivering effective and timely communications to project/initiative stakeholders (internal and external).
- Coordinate with WS IT teams, WS business units, external IT groups, and airport authorities to diagnose and resolve incidents reported within agreed resolution times.
- Responsible for the documentation of incident resolutions for supported airport systems.
- Responsible for the creation and maintenance of technical documentation for supported airport systems.
- Implement systems changes in accordance with WestJet ITSM policies and procedures.
- Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
- Required to work outside standard Canadian business hours when engaged on projects/initiatives with airports or IT groups outside the Americas.
- May be required to work on weekends/holidays as required by airport/airline schedules.

**Experience and Qualifications**:

- Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience.
- Proficiency with Windows Server 2016/2019, Red Hat Enterprise Linux, CentOS Apache Tomcat, and IIS, Oracle DB, Azure Cloud, and AWS Cloud is an asset.
- Proficiency with Infrastructure as Code and DevOps methodologies is an asset.
- Proficiency with workplace tools such as Office 365, MS Visio, MS Project, MS Teams is required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong communication skills (both verbal and written), are essential in order to interact with vendors, support groups, and business groups.
- Highly organized and able to multitask in a high pressure, fast paced and dynamic environment.
- Experience working in a highly collaborative, team-oriented, environment.
- Solid understanding of ITIL processes and documentation standards.
- 3+ years in relevant technical area.
- Excellent time management skills, ability to manage multiple items
- Experience troubleshooting issues related to hardware devices like PCs, printers, scanners, etc.
- Familiar with ticketing and project management tools like, ServiceNow and ADO.
- Ability to take a proactive approach to identify problems, issues, and opportunities.
- Ability to propose solutions and new initiatives.
- Ability to communicate in a clear, accurate, concise, and professional manner, both verbally and in a written format
- Ability to create and maintain positive relationships with operational leadership and frontline agents.
- Ability to work independently and as part of a team.
- Willingness to learn related technology and business process.
- Airline/Airport IT knowledge is nice to have.

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

**



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