Canada Customer Service Representative

5 months ago

Cambridge, Canada TruGreen Full time

R19714

275

1255 Balmoral Road, Cambridge, Ontario N1T 1C4

**TruGreen Canada**:
**CLIENT SERVICES REPRESENTATIVES**:
**As a TruGreen Employee, you'll enjoy**:

- **$620 to $850 Weekly (guaranteed hourly rate plus bonus)**
- **Combination of work **from your home and our Cambridge office**:

- **When working from home**:

- ** Use of personal secure cell phone or land line required**:

- ** Use of personal laptop or desktop with monitor required**:

- ** Must have high-speed internet access (min. of 25 MPHS)**:

- **Best training program in the industry - fully paid**:

- **Medical and Dental Benefits**:

- **Group RRSP with company matching**:

- **Top performers have the ability to advance their careers**:

- **Full time available - **days/evenings/weekends**:

- ** **PAID WEEKLY**

**Position Overview**:
**Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.**

**Responsibilities**
- **Answers inbound customer service calls with a warm and courteous greeting.**:

- **Resolves customer service concerns to determine root cause of the concern.**:

- **Regularly seeks assistance to handle calls requiring extensive problem solving.**:

- **Updates and maintains customer database with accurate customer information and timely data entry.**:

- **Provides resolution and timely follow-up with the customers.**

**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

**Pay Ranges**: $27,667.00 - $46,112.00

TruGreen performs pre-employment testing.

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