Housekeeping Runner

**Department**: Housekeeping

**Reports to**: Housekeeping Supervisor

**Position Summary**: The Housekeeping runner is primarily responsible for the cleanliness of all common areas and supporting the housekeeping team with stripping the rooms and delivering laundry. Other duties will be supporting front desk with room calls. Also assisting with small maintenance tasks such as changing light bulbs, plunging toilets, resetting A/C units etc. Setting up and removing furniture after events.

**Principal Duties and Responsibilities**:
Overall cleanliness of common areas and public spaces.

Cleaning external premises of the property, including but not limited to windows, sweeping, garbage, patio, balconies, and deck upkeep.

Ensuring the spa area is kept clean and tidy including the floors, washroom, and general space. Washing, drying, and putting away any linens and towels left by guests or service providers.

Ensuring the indoor and outdoor pool area is kept clean and tidy including the washrooms, pool mats and general areas. Ensure an hourly sweep of the pool areas for garbage, recycling, left towels etc.

Stripping rooms: removing linen from the beds; removing all used towels and garbage and recycling from the room.

Sweeping, vacuuming, and washing floors and carpets in common areas

Dusting all shelves, ledges, furniture in all the common areas.

Cleaning all the common washrooms including the lobby, spa, and conference area.

Daily cleaning of internal offices, administration building, employee lunch area and housekeeping quarters.

Answering front desk / guest requests in a timely manner.

Understanding of the internal TV System (Sonifi) and how to reset and troubleshoot as needed.

Delivering clean laundry to the service rooms.

Reporting maintenance and room problems to the appropriate supervisor and tracking in internal software system MOP.

Reporting all lost and found articles to the appropriate supervisor and according to the lost and found process.

Removing all garbage and recycling from common areas.

Maintaining storage rooms and stocking carts in a neat and organized way.

Taking the dirty laundry down to the laundry room

Providing information to guest about the hotel and services offered

Listening and responding thoughtfully to guest requests or complaints and following up with a supervisor if required

**Minimum Qualifications**:
3 years of housekeeping experience and/ custodial work

**Knowledge, Skills, and Abilities**:
Demonstrate the ability and desire to lead and train a team while maintaining harmony and high morale.

Manage problems or crisis in a calm and highly professional manner.

Lead by example, demonstrating superior customer service at the core.

Can work on own as well as part of a team.

Performs work with accuracy, speed, and attention to detail.

Ability to communicate information and ideas clearly and with detail.

Evaluate and select alternative courses of action quickly and accurately.

Willing and able to work evenings, weekends, and holidays.

Ability to consistently maintain confidentiality of all guest information.

Ability to follow directions thoroughly and work with mínimal supervision.

Available for flexible scheduling to meet the needs of the department.

Ability to lift and move approx. 25 pounds repetitively.

**Salary**: From $18.00 per hour

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Collingwood, ON L9Y 5G4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-07-01