Security Service Manager

3 weeks ago

Quebec City, Canada Securitas Canada Ltd. Full time

As a Security Service Manager, you will report to the Service Delivery Director. Your main duties will be to manage the security checkpoints as well as your work team, and ensure that passenger screening is conducted in accordance with the client’s standard operating procedures.

Primary Accountabilities
- Manage security screening operations for the airport
- Ensure good communication between the work teams
- Ensure proper planning, coordination and monitoring of the work team
- Transmit directives and ensure that all employees adhere to and respect them
- Manage employee performance and provide coaching
- Inspect the premises and ensure the respect of health and safety standards
- Complete different reports and oversee employee timesheets
- Ensure compliance with standard operating procedures

Qualifications
- College graduate
- Three (3) to five (5) years of management experience, ideally within a unionized context
- Bilingual (English/French)
- Experience with regards to performance and quality control
- Good knowledge of the management of Key Performance Indicators (KPI)
- Available to work variable shifts and odd hours, on statutory holidays and on weekends
- Must be legally allowed to work in Canada
- Must qualify for a Restricted Area Identification Card (RAIC)
- Good knowledge of logistics and project management is an asset Required Skills & Competencies
- Good communication skills
- Ability to mobilize a team
- Easily maintains control over work performed by others, ensuring they accomplish their assigned mandates
- Great planning and coordination skills
- Excellent stress management
- Ability to act effectively under pressure
- Excellent coping skills
- Must be autonomous and demonstrate exemplary rigor
- Customer service oriented
- Proven leadership skills

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Securitas Canada's Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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