Fixed Operations Manager

3 weeks ago


Grimsby, Canada Grimsby Kia Full time

Did you know? Grimsby is one of the fastest growing communities and KIA is the fastest growing automobile manufacturer is all of Canada And we have some exciting news Our team at **Grimsby KIA** is growing again and we’re looking for a hard working, dynamic, energetic **Fixed Operations Manager** or **Service Manager** to join our stellar team

**What We Offer**:

- Competitive Compensation
- Comprehensive Optional Health & Dental Benefit Package
- Family Atmosphere
- Busy High-Volume Dealership
- Solid Customer Base
- Strong Social Media Presence

**Experience and Skills**:

- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Minimum 1yr. Service Management/Fixed operations experience in a dealership environment
- Previous parts department experience an asset
- Strong mechanical understanding
- Strong understanding of Microsoft Excel, and dealership DMS system - Reynolds and Reynolds a bonus
- Energetic and driven to improve efficiencies
- Self-motivated and ambitious
- Process driven with excellent prioritization abilities
- Kia experience/training preferred however, not necessary

**Duties & Responsibilities**:

- Responsible for day to day operations of service and parts departments
- Provide leadership, training and direction to the service department team to ensure attainment of business objectives; monitoring the performance of the service team with a focus on growth and planning
- Forecast objectives for sales, gross and review expenses on a monthly and annual basis
- Strategize departmental growth and facility optimization
- Manage work in progress and actioning work orders daily to reduce carry overs
- Ensure staff training is carried out both with Kia and individually for technicians, advisors and team members
- Increase customer retention for both service customers and parts department
- Develop and generate new business
- Maintain customer satisfaction standards and identify areas of growth
- Hire staff in-line with operational growth and staffing requirements
- Conduct employee performance evaluations
- Oversee warranty criteria in line with manufacture guidelines
- Close repair orders and parts invoices
- Ensure workshop facilities and tooling are maintained and repaired and/or replaced, if required
- Parts department process improvement
- Manage obsolete stock and manufacture return policies
- Focus on manufacture Key Performance Indicator results

Send us your resume, we thank all applicants, only those selected for an interview will be contacted.


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