Pro Shop Supervisor

**About Us**

**Brewster’s Golf, Kananaskis Ranch**, only 20 minutes down the road from the beautiful **Town of Canmore**, exists to take you places, both literally and figuratively. For over 125 years, the Brewster’s have been introducing travelers to some of the most spectacular locations and experiences in the **Alberta Rocky Mountains**.

Brewster’s Golf, Kananaskis Ranch, is the realization of a dream held by 4th generation cowboy and entrepreneur Bud Brewster. This unique 18-hole golf course lies at the base of Yamnuska Mountain and follows the moraines of the north bank of the Bow River. The Par 72 layout extends to an unassuming 5,606 yards of play that winds its way through the rugged, tree-lined terrain of the mountain ranch that Bud grew up on. The design puts accuracy off the tee at a premium but also provides players with several risk-reward opportunities. Several water hazards and bunkers further add to the challenge and protect the well-conditioned greens. The course provides visitors with exceptional mountain vistas and an abundance of wildflowers throughout the season.

**Why Brewster’s Golf?**
- Staff Privileges: On-site staff accommodation or Commuter Allowance offered, free golf, pro shop discounts, friends/family discounted rounds, discounted food
- Staff Events
- Working together as a team to a common goal
- Close proximity to many outdoor adventures and towns - Banff National Park, Canmore.

**Job Summary**

The Pro Shop Supervisors will be responsible for maximizing sales, tee sheet use, and profitability, proactive staff development, controlling expenses and shortages along with brand standards. The Pro Shop Supervisiors manages the day-to-day operation of the store, while ensuring costs are contained within targets; maximizing store profitability by promoting sales within the shop, ensuring that a high level of customer service is always delivered and managing any issues that could arise with dissatisfied customers. The Golf Shop Manager coaches and motivates the team to deliver all targets and leads by example.

**DUTIES include but are not limited to**:

- Opening and closing the Golf Shop
- Accounting for monies that pass through the Golf Shop
- Preparing daily deposits and reports
- Entering daily sales/transactions into Excel worksheets
- Provide monthly financial reports
- Ensure that the policies and procedures of the Golf Shop are enforced.
- Prepare the employee work schedule ensuring that the golf shop is properly staffed to handle the customer load, and other activities such as receiving new shipments.
- When necessary, resolve customer complaints to the customer's satisfaction in a timely manner.
- Establish golf shop cleanliness and appearance levels and make certain that the golf shop personnel maintain the facility to those established criteria.
- Establish and monitor the product displays in the Pro Shop.
- Work with the Golf Shop team to accomplish established goals toward the continuance and the growth of the golf shop and golf course.
- Ensure each customer receives exceptional service by providing a customer-friendly environment, which includes greeting and acknowledging every customer and maintaining outstanding standards.
- Control shrinkage, expenses, and payroll, while ensuring golf shop is adequately stocked, signed, and merchandise is displayed to brand presentation.
- Foster an open and honest team environment; receive and disseminate direction, ideas and changes to the team, while continually evaluating and reacting to performance issues;
- Manage and motivate the team to increase sales and ensure efficiency.
- Manage stock levels and making key decisions about stock control.
- Analyze and interpret trends to facilitate planning.
- Use information technology to record sales figures and for data analysis and forward planning.
- Deal with staffing issues: interview potential staff; conduct appraisals and performance reviews; and provide or organize training and development.
- Ensure standards for quality, customer service and health and safety are met.
- Assist in resolving health and safety, legal and security issues.
- Organize special promotions, displays and events.
- Initiate changes to improve the business, e.g. recommend revision to opening hours to ensure the store can compete effectively in the local market.
- Perform any other duties as necessary.
- Providing exemplary customer service, which includes but is not limited to greeting members and public, answering the phone, fielding and directing inquiries
- Sales/processing of memberships, punch passes, green fees, cart rentals, and inventory, along with recording of all such sales as directed
- Requisition and maintain sufficient inventory and supplies
- Booking tee times
- Registering golfers for special events
- Setting out markers for events
- Assisting with tournament and event organization
- Communicating with grounds staff any tournament preparation and course closures
- Gassing, ro