Business Analyst

2 months ago

Kingston, Canada Queen's University Full time

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
Come work with us
Job Summary

**JOB SUMMARY**:
**Job Description**:
**KEY RESPONSIBILITIES**:

- Performs analysis for new system requests, including estimation, or alternative solutions. Utilizes technical knowledge to ask relevant questions during systems analysis. Researches, reviews, and analyzes the effectiveness and efficiency of existing processes and develops strategies for enhancing or further leveraging these processes. Facilitates business review sessions. Performs cost-benefit and return on investment analyses for proposed changes. Prepares written proposals of recommendations and presents to business stakeholders.
- Elicits, edits, analyzes, and documents requirements to ensure business needs are met; includes brainstorming, documenting and interface analysis, and conducting interviews, focus groups or requirements gathering workshops.
- Creates business requirements documents to be shared with key stakeholders and project team members that include aspects of regulatory, business, end-user, functional or non-functional requirements and provides insight into both the current and future state requirements.
- Uses structured analysis, including process models, data models and workflow models to support and enhance requirements, to document and communicate requirements and to organize information and recommendations into coherent ideas.
- Completes detailed system functional specifications for reports, interfaces, conversions, modifications, customizations, or extensions.
- Liaises with internal and external stakeholders to address information systems changes to meet current and future business requirements.
- Maintains usable systems for end-users with the ability to work with vendors or other outside resources as well as internal teams to resolve system issues within service level agreements.
- Assists with planning and scheduling system upgrades and updates. This also includes coordination with other teams, vendors, users, interfaces, and other systems that feed or accept information from this system. Follows department change request processes.
- Creates multi-level test scenarios by designing test scripts, test plans and test scenarios that test outcomes to validate whether requirements have been met.
- Collaborates with other members of the IT Services team to ensure requirements and specifications align with existing and proposed tools and systems.
- Leverages business process re-engineering to identify problems and opportunities by using a variety of modelling techniques.
- Identifies problems, performs detailed analysis, completes system failure investigations and provides recommendations for corrective action.
- Supports business requirements and information needs by using query and reporting tools.
- Ensures service escalation issues, as assigned, are resolved within service standards.
- Provides analytical support to the quality review process in keeping with established project and business analysis methodology.
- Adheres to task and project deadlines; escalates potential delays to management and recommends possible solutions.
- Updates technical and business knowledge to remain current on changing systems and business processes. Provides occasional after hours, on-call support.

**REQUIRED QUALIFICATIONS**:

- University degree in computer science, information management or business administration combined with a minimum three to five years of experience with information systems.
- Advanced knowledge of business analysis discipline (CCBA or CBAP certification is an asset).
- Minimum three to five years experience documenting business processes and with technical requirements analysis. Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting business processes/functions and process modeling/mapping.
- Project management skills/certification considered an asset.
- Strong written and verbal communication and relationship management skills.
- Consideration may be given to an equivalent combination of education and experience.

**SPECIAL SKILLS**:

- Working with Others: actively seeks ideas from multiple sources for consideration to improve the performance of the team(s). Shares thoughts and information with all levels of expertise. Ensures that one’s own behaviour does not negatively impact others when faced with complex situations.
- Inclusivity: welcomes an inclusive environment and coach’s others to address and support those who may feel vulnerable. Ensures the diverse group receives opportunities for f

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