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Customer Service Representative

1 month ago

Prince Albert, Canada City of Prince Albert Full time

**Position Overview**:
The City of Prince Albert is currently seeking to fill the permanent, full time position of Customer Service Representative.

**Principle Duties & Responsibilities**:
1. Key Customer Service Duties:

- Receive and process payments for various City services, including but not limited to:
water utility payments, property taxes, transit passes, parking tickets and impound
payments, various invoices, permits, and licenses.
- Be the first point of contact and respond to phone inquiries from the public.
- Respond to public inquiries and provide assistance for requests and complaints

regarding:

- Property Taxes - e.g. levy calculations, legal descriptions, liens and tax certificate
- Directing further public inquiries and concerns to the appropriate department.
- Verify opening and ending balances for all payment types and locating and correcting any

balancing discrepancies.
- Maintain, reconcile and balance daily records and spreadsheets
- Assist with tax billing and utility billing, as required.
- Sort and distribute incoming mail. Prepare outgoing mail and affix postage, including

registered mail items.
- Perform standardized clerical, record keeping, data entry, and filing duties.
- Accurately record data in applicable databases, documents, or spreadsheets.

2. General Duties
- Attend to all inquiries through personal, telephone, and written communication.
- Follow acts, regulations, bylaws, agreements, policies, and procedures.
- Follow regulations, acts, and policies of Occupational Health & Safety.
- Perform other related duties as assigned

**Required Qualifications**:

- Certificate from an accredited institution in a business or administrative program; or
- Grade 12 with two years’ related experience.

Key Knowledge, Technical Skills and Abilities:

- Excellent customer service skills.
- Strong communication skills, both written and verbal.
- Ability to follow oral and written instructions.
- Ability to perform calculations and data entry with speed and accuracy.
- Ability to maintain a high level of confidentiality at all times.
- Ability to work independently and manage time and tasks effectively
- Ability to work efficiently with word processing, databases, spreadsheets, accounting