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Outlets Manager

4 months ago

Burnaby, Canada Hilton Vancouver Metrotown Full time

Hilton Vancouver Metrotown is just steps from Metropolis at Metrotown shopping centre and Skytrain. The hotel features contemporary rooms, executive lounge, full-service restaurant and lounge as well as the largest banquet space in Burnaby.

As part of the Hilton Hotels & Resorts global brand of full-service hotels we believe hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our associates are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. We are more than a room for the night. We create heartfelt experiences for guests, meaningful opportunities for associates, and a positive impact in our communities.

Start your journey today

**_SUMMARY OF POSITION: _**

The Outlets Manager will be responsible for the promotion, success and daily operations of Reflect Restaurant, the hotels 140-seat Restaurant & Lounge, Executive Opal Lounge and In-Room Dining functions

**RESPONSIBILITIES**:

- Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Maintain excellent service standards throughout the Restaurant, Lounge, and In-Room Dining.
- Oversee all payroll, scheduling, F&B accounting, inventory and general correspondence.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Recognize and supply solutions for service team members when addressing service/guest issues.
- Sets expectations and holds team accountable for demonstrating desired service behaviors.
- Ensure financial success of the department by monitoring productivity, revenues, and costs.
- Works with team to determine areas of concern and develop strategies to improve the department’s financial performance.
- Oversees ordering and purchasing strategy for equipment and supplies.
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.
- Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
- Responsible for coordinating and arranging all departmental training initiatives, performance reviews, scheduling, payroll/daily sales and labour, inventory, forecasting and budgeting.
- Ensuring all Service Guarantees and commitments are met.
- Assist in building Reflect restaurant’s client base and reputation.
- Work with the Director of Operations and Executive Chef in planning and executing promotions.
- Coordinate effectively with the Kitchen and other departments.
- Participate actively in a multi-functional team environment.
- Be supportive of creativity and innovation, and maintain a high level of professionalism and quality service.
- Lead by example, while maintaining and enhancing employee morale.
- Work towards continuous improvement and excellence

**QUALIFICATIONS**:

- Minimum 3 years’ experience in Food & Beverage service, with minimum of 1-2 years F&B experience in a supervisory/managerial role in a hotel and/or restaurant environment.
- Excellent knowledge of wine, spirits, beers and food trends.
- Post-secondary education in hospitality or a related field is a definite asset.
- Excellent communication, networking, and guest service skills.
- Must be a self-starter with exceptional interpersonal and organizational skills to enhance both the presentation and service standards throughout the operation.
- Outstanding team player, able to motivate and support employees
- Must have Serving it Right certificate.
- Must have systems knowledge - Word, Excel, Micros, and various PC based systems.
- Food & Beverage administration experience (scheduling, payroll, written and oral correspondence, F&B accounting and inventory)
- Must be willing to work a flexible schedule, including evenings and weekends, and as necessary to meet the guests, the business and team member needs.
- Must have the ability to supervise, train and develop.
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Only those applicants with authorization to work in Canada will be considered for career opportunities

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Weekend availability