Operations Dispatcher

2 weeks ago

Sturgeon County, Canada Northwest Tank Lines Inc. Full time

At Northwest, we do things a little differently. Northwest was started in 1955 and continues to operate 65 years later, with the same commitment to safety and service excellence. As a family business, we operate on the principle that our customers and our team members are part of the Northwest family, and this belief is reflected in everything we do. From supporting the community, to developing safety initiatives, at Northwest, people are the priority.

Currently, we are hiring a Dispatch Operations Supervisor to join our Calgary office. Reporting to the Director of Operations, this position will have a mixture of dispatching and administrative responsibilities.

**Job Description**:

- Coordinating daily workflow for trucks, trailers, and drivers
- Managing fleet resources according to availability and schedules
- Working with Maintenance on coordination and planning of equipment servicing
- Ensuring driver compliance for online orientations
- Planning and scheduling for plant interruptions, outages, haul diversions, holidays, etc.
- Reviewing driver documents for accuracy and approving billable & payable hours
- Reviewing dispatch schedules and plant details daily and strategically re-evaluating plans to respond to changes
- Communicating with customers and drivers to ensure optimal operations and customer satisfaction
- Site and field visits as required

Job Requirements:

- 1-year experience in Dispatch, Operations, Logistics, or Scheduling
- Post-secondary education or training is an asset
- Advanced Google Drive and computer skills
- Experience with TMW system an asset
- Exceptional critical thinking and problem resolution skills
- High level of attention to detail, with impeccable organizational abilities
- Process-driven individual, who excels at executing tasks from conception through to completion
- A motivated individual with an uncompromising commitment to safety.

Why You Should Chose Northwest:

- Everyone is treated like a member of our Northwest family
- We offer competitive salaries
- Health, Dental and Extended Benefits after 3 months
- Health/Wellness Spending Account
- Registered Retirement Savings Plan (RRSP) matching
- Semi-annual Education Fund Scholarship opportunities for you and your family members
- Coordinating daily workflow for trucks, trailers, and drivers
- Managing fleet resources according to availability and schedules
- Liaising with Maintenance on coordination and planning of equipment servicing
- Planning and scheduling for plant interruptions, outages, haul diversions, holidays, etc.
- Reviewing driver documents for accuracy and approving billable & payable hours
- Reviewing dispatch schedules and plant details daily and strategically re-evaluating plans to respond to changes
- Working closely with Admin, HSE, and HR departments
- Communicating with customers and drivers to ensure optimal operations and customer satisfaction
- Site and field visits as required

**Job Requirements**:

- 1-year experience in Dispatch, Operations, Logistics, or Scheduling
- Post-secondary education or training is an asset
- Advanced Microsoft Excel and computer skills
- Experience with TMW system an asset
- Exceptional critical thinking and problem resolution skills
- Ability to work with a dynamic team, in a dynamic industry
- High level of attention to detail, with impeccable organizational abilities
- Process-driven individual, who excels at executing tasks from conception through to completion
- Professional, prompt communication skills - both internal & external
- A motivated individual with an uncompromising commitment to safety

To make sure we hire and keep the best, Northwest offers competitive wages, great benefits, and a professional office. If you are interested, we look forward to hearing from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Supplemental pay types:

- Bonus pay

**Experience**:

- Dispatching: 1 year (preferred)

Work Location: One location

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