Program Manager
2 months ago
**Program Manager - Tenant Services**:
SP5 Social Services Worker 5
Regular/full-time
Housing, Addictions and Homelessness
Support Services, Manitoba Housing
Winnipeg MB
Advertisement Number: 42029
Salary(s): SP5 $68,390.00 - $92,825.00 per year
Closing Date: February 16, 2024
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).
Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.
An eligibility list may be created for similar positions and will remain in effect for 12 months.
What you will do:
Reporting to the Director of Support Services, the Program Manager - Tenant Services, is responsible for providing leadership and support in a range of management and supervisory related activities associated with Tenant Service Coordinators (TSC) and Indigenous Cultural Care Providers (ICCP) that are part of a larger social services team of health, education and community professionals that work in partnership to help tenants in Manitoba Housing enhance their quality of life. The work environment is fast-paced and dynamic.
TSCs assist tenants by meeting with them in person and on the phone, hearing their stories, assessing their needs, providing counselling, and connecting them with resources. Oftentimes, tenants may be experiencing physical, emotional and/or mental health issues, and have other stressors affecting their day. This can make for challenging situations, but there is also reward in helping tenants move forward in their lives and sustaining their tenancy. Indigenous Cultural Care Providers provide opportunities for both tenants and staff to gain knowledge and understanding of Indigenous traditions, teachings and ceremonies for the purpose of promoting positive healthy change. The role also provides individual and group counselling to tenants with a better understanding and appreciation of Indigenous traditional values, beliefs and heritage.
Tenant Services works with other government departments, health and community resources in coordinating integrated services that strive to find the right solutions for participants and their families.
Who you are:
- You have strong interpersonal communication skills and you interact with people with dignity, respect, objectivity and the desire to actively listen and learn.
- You have leadership skills and can guide staff in the delivery of social services which support tenants and their families.
- You work with co-workers and community to better meet the needs of tenants. You are also adaptable to changes in workload, policies and procedures.
- You are comfortable with technology, using multiple computer and business programs.
What we offer:
- A career in a helping and caring profession with the ability to make a profound and lasting impact in the lives of people.
- A positive work environment where you can build successful and long-lasting professional relationships with co-workers who will share their knowledge and expertise with you.
- Every day is different with variety in tasks and challenges.
- The Manitoba government has a comprehensive compensation and benefits package, which includes extended health care, health spending account, dental care, vision care, long-term disability insurance, group life insurance, maternity/paternity leave, family related leave and a defined pension plan. Training and career development opportunities are also available for employees.
Conditions of Employment:
- Must be legally entitled to work in Canada
- Must provide and maintain satisfactory Criminal Record Check with a vulnerable sector search
- Must provide and maintain satisfactory child abuse registry check
- Must provide and maintain satisfactory adult abuse registry check
- A valid Class 5F Manitoba Drivers’ License and the ability to provide your own transportation and travel within Manitoba
Qualifications:
**Essential**:
- Post-secondary degree in Social Sciences (BSW Preferred). Other combinations of education and experience may be considered.
- Leadership experience in a social service delivery environment that includes managing program, service delivery to clients, as the planning and evaluation of services deliver to clients.
- Case management experience in a social service setting working with a multi-disciplinary team to support the needs of individuals.
- Experience in Human Resource Management and the ability to supervise a service delivery team. Supervision includes attendance and performance management, orientating, training, coaching a
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