Garbonzo's Pizza Pub Host

3 weeks ago


Winnipeg, Canada Canad Inns Full time

**Reports to**:Restaurant Manager

**Basic Function**:
The primary purpose of the position is to maintain excellent customer service, to ensure guest satisfaction and a future return. As front-line employees, the Host/Hostess is the director of first impressions. They are expected to provide prompt, courteous, friendly and professional service to all Garbonzo's Pizza Pub guests at all times. Performing their jobs on a daily basis, they are required to be detailed in every aspect of their work while maintaining an efficient pace and assisting in keeping waste and spillage to a minimum. The Host/Hostess will adhere to all rules and guidelines as set to all department employees. Proper uniform specs must be maintained at all times.

**Key Accountabilities/Responsibilities**:

- Responsible for Frontline Customer Service interaction with guests;
- Responsible for all incoming telephone calls and receive all guests;
- Sign in on department timesheet and check staff bulletin board for any special preparations of the day;
- Provide an adequate supply of place settings for tables, and miscellaneous supplies for workstations to last the duration of shift;
- Review schedule to ensure that all employees scheduled are ready and able to work and are signed in on department timesheet. Inform management of any late or absent employees;
- Check reservation book to ensure any special preparations needed are noted and all tasks have been completed.

**Education and Experience**:

- High School Diploma or GED preferred;
- A minimum one year previous hospitality service experience;
- Possess Serving it Safe Certification;
- Knowledge of reservation systems.

**Knowledge, Skills and Abilities**:

- Ability to understand and communicate both orally and in writing in English;
- Ability to effectively and efficiently recognize and resolve issues and concerns;
- Consistently exemplify a professional attitude and demeanor;
- Strong ability and willingness to work in a multi-disciplinary team environment.

**Working Conditions**:

- Stand, walk and remain on feet throughout the duration of scheduled shift;
- Able to work a variety of shifts including, days, evenings and weekends;
- Ability to successfully attain a clear criminal record check



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