Client Service Representative

2 months ago

Riverview, Canada Riverview Animal Health Centre Full time

At Riverview Animal Health Centre, we believe in providing more than just exceptional pet care; we are committed to creating a memorable and exceptional experience for our clients and their beloved companions. We are seeking enthusiastic and dedicated individuals to join our team as Client Service Representatives.

As a Client Service Representative at Riverview Animal Health Centre, your role goes beyond traditional front desk duties. You will be a vital part of the pet care experience, ensuring that our clients and their furry friends feel welcomed and supported throughout their visit.

**Key Responsibilities**:

- Greet and assist clients with warmth and professionalism.
- Guide clients through the check-in and check-out process, making it a seamless and positive experience.
- Handle operational needs, such as appointment scheduling, billing, and record-keeping.
- Address client inquiries and requests, providing accurate and timely information.
- Collaborate with veterinary staff to ensure smooth communication and coordination of services.
- Share insights and highlights about our veterinary services and pet care recommendations.

**Critical Success Factors**:

- Create a welcoming and safe environment for clients and their pets.
- Adhere to company policies and procedures, maintaining confidentiality and upholding quality standards.
- Demonstrate professionalism in personal appearance, communication, and interactions.
- Take a hands-on approach to tasks, including moving, lifting, carrying, and placing objects as needed. (Up to 50lbs)
- Prioritize exceptional client service to enhance the overall experience for both clients and their pets.

**Qualifications**:

- Previous experience in customer service or a front desk role preferred.
- Passion for animals and a genuine interest in providing outstanding pet care services.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and remain calm under pressure.
- Basic computer proficiency.

**Here’s what you can expect from us**:

- Competitive compensation
- Medical/dental coverage
- Friendly and supportive work environment
- Respect in the workplace
- Outstanding medical and pet supply discounts
- Continued Education Program
- Emergency Appreciation Program

Joining the Riverview Animal Health Centre team means being a part of a dynamic and caring community dedicated to the well-being of pets. If you are passionate about delivering exceptional client service in a veterinary setting, we invite you to apply.

Riverview Animal Health Centre is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 12 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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