Customer Relations Representative

1 month ago

Markham, Canada BMW Markham Full time

Customer Relations Representative

BMW Markham, Markham, ON L3R 5M2

Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you

We're looking for a Customer Relations Representative to be the heart of our Service customer support team at BMW Markham. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us

As a Customer Relations Specialist, you will be responsible for assisting customers in booking service appointments for their vehicles.

**Here’s What **You’ll** be Doing**:

- Greets customers and visitors, ensuring optimum customer service.
- Answers and directs phone calls and ensures messages are delivered to the respective parties.
- Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
- Answers customer questions about services performed or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

**Skills and Qualifications**
- Mandarin speaking is preferred
- Experience in a call center environment is mandatory.
- Experience with Microsoft Office is mandatory.
- Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.
- Previous automotive experience is preferred.
- Outstanding customer service skills.

**Why Work **For** Pfaff?**
- **
Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
- ** Health Benefits** - full-time employees have access to health, dental, long-term disability and life insurance.
- ** Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential **- we want to support your success We provide access to opportunities for growth in both Canada and the U.S.
- ** Stock Purchase Program** - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

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