Quality Decision Support Specialist

3 weeks ago

Mississauga, Canada WellFort Full time

**WellFort is seeking a Full Time Permanent 1.0 FTE Quality Decision Support Specialist to join our team**

WellFort is a non-profit, values-based organization that provides health promotion and prevention programs, primary and oral health care and works with local residents and other agencies to increase community capacity. Members of the WellFort family include Bloom Clinic, Bramalea CHC, Diabetes Education Program, Four Corners, and Health n’ Smiles. WellFort is committed to providing inclusive, accessible and sustainable programs and services to a diversely rich community through its service delivery philosophy; Open Focused Care. We are seeking individuals with a passion and commitment towards innovation and an inclusive workplace that respects and values the diversity of every individual.

Reporting to the CEO, the Quality Decision Support Specialist (QDSS) will provide support to the leadership team and the organization overall in the planning of programs and services focused on population health trends and outcomes. The QDSS is responsible for planning, coordinating, evaluating, and producing work related to quality improvement initiatives, MSAA indicators and performance indicators. The QDSS is the lead on all Electronic Client Records, Community Initiatives, and data collection initiatives. The role is responsible for training, documentation requirements, queries, extraction, and analysis.

**RESPONSIBILITIES**
- Provide support to the leadership team in the planning of programs and services focused on health trends and outcomes.
- Establish and evaluate metrics and indicators to measure and monitor performance
- Identify gaps in data availability and define and implement solutions to close the gaps
- Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to help teams ensure that clinical information management practices support best practice standards
- Conduct analysis ad develop reports and presentations using statistical reporting packages and present this information to a variety of audiences
- Create effective working relationships with the teams and manage data quality, business process improvement, report development and other projects using effective project management practices
- Support the planning process, coordinate, evaluate and produce work related to quality improvement initiatives, MSAA indicators and performance indicators.
- The QDSS is the lead on all Electronic Client Records and data collection initiatives.
- Create a system for community, client, and staff data collection to support continuous quality improvement
- Provide informed feedback and recommendations to staff members, leadership and other stakeholders as appropriate
- Coordinate documents and data for the organization’s accreditation process.
- Implements and monitors the evaluation frameworks to ensure accountability to the community and our funders.
- Train all staff on the electronic health records, community initiative tools and other data collection processes.

**QUALIFICATIONS**
- Undergraduate degree in a relevant discipline (Health Information Management, Statistics, Business Administration) from a recognized university or an acceptable equivalent of training and experience in decision support related responsibilities.
- Certification with the Canadian College for Health Records Administrators (CCHRA), an asset.
- 3-5 years’ progressive experience in clinical data analysis, performance measurement and reporting with an electronic health record. (Experience with Accuro is considered an asset.)
- Advanced analytical skills including statistical analysis, including query building and data extraction
- Proven ability to develop and maintain strong relationships with partners
- Highly effective communication, presentation and interpersonal skills
- Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions with all types of health data.
- Demonstrated knowledge of databases and business intelligence tools/report design, in particular strong proficiency in Excel and Access; Accuro, Accuro Query Builder, IBM Cognos, Jasper Reports, Hummingbird BI, SQL, would be an advantage.
- Experience teaching, facilitating groups and knowledge of adult learning principles.
- Excellent report-writing skills using a variety of report-building software (Cognos, SQL, Crystal,Hummingbird BI, Data Miner) and other data-mining tools
- Strong planning and project management skills with proven ability to multi-task.
- Knowledge of database management principles and relational databases
- Demonstrated knowledge of quality improvement, systems and tools to achieve organizational health.
- Proven skills in developing and implementing evaluation tools
- Some knowledge and understanding of the local health and social service sector, community based programming including inherent challenges and opportu

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