Program Assistant, Language Services
3 months ago
Salary range: The salary range for this position is CAD $24.04 - $31.56 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
**Come work with us**
Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
**Connect with us**
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.
Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Provides administrative and analytical support to the Language Services team by responding to a variety of internal and external inquiries; processing requests for interpreting services from staff requesting interpretation support; dispatching contract interpreters, and ensuring the smooth and efficient functioning of the service. This position is also responsible for providing confidential administrative support to the Language Services, including appointment, meeting and event coordination; preparing and processing documents, files, invoices and information; managing office support systems; and supporting relevant committees, partners, vendors and customers.
**Responsibilities**:
- Dispatches, schedules and confirms request information and instructions with freelance contract interpreters to fulfill requests.
- Maintains and updates information entered and contained in databases, including the interpreting services management system; Maintains up-to-date records, interpreter schedules and mailing lists; Follows established contingency plans and redundancy processes to back-up information in the interpreting services management system to ensure seamless delivery of service in the event of system malfunction.
- Maintains paper and electronic filing, tracking and distribution systems for a variety of records and files such as interpreter profiles, assignment forms, incident reports, statistical reports and various other correspondence and documents.
- Schedules, organizes and coordinates meetings, workshops, education sessions, teleconference calls and other related activities for the team and key partners; arranges locations, equipment and presentation materials; takes, transcribes and distributes meeting minutes; follows up on decisions made and maintains accurate records to ensure required action has been initiated.
- Receives, processes, responds to and resolves service issues with staff and freelance contract interpreters by communicating and reinforcing established policies, procedures and processes; escalates unresolved issues to the Lead, language services.
- Receives, processes, respond to and redirects general calls to the appropriate program staff; provides general information to callers regarding Language Services.
- Produces, develops and designs a variety of documents including correspondence, minutes, meeting agendas and program materials using various word processing, spreadsheet, presentation and design software packages. Photocopies and distributes documentation such as correspondence and reports.
- Organizes and prepares group-based material, such as photocopying, ordering printed materials and setting up technology as needed.
- Performs other related duties as assigned.
Qualifications:
Completion of recognized post-secondary secretarial/administrative training plus three years of related office and administrative experience in health care setting, or customer relations or an equivalent combination of education, training and experience. Experience working in a fast-paced, call-centre setting with diverse customers, clients or patients or in a language
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Surrey, British Columbia, Canada Fraser Health Full time{"title": "Language Services Program Assistant", "subtitle": "Support the Vision, Values, Purpose and Commitments of Fraser Health", "content": "Job Summary We are seeking a highly organized and detail-oriented Program Assistant to support the Language Services team at Fraser Health. The successful candidate will provide administrative and analytical support...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Assistant, Language Services to provide administrative and analytical support to the Language Services team at Fraser Health.Key ResponsibilitiesRespond to internal and external inquiries, process requests for interpreting services, and dispatch contract interpreters to ensure smooth...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Assistant, Language Services to provide administrative and analytical support to the Language Services team at Fraser Health.Key ResponsibilitiesRespond to internal and external inquiries, process requests for interpreting services, and dispatch contract interpreters.Provide...
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Assistant, Language Services to provide administrative and analytical support to the Language Services team at Fraser Health.Key ResponsibilitiesRespond to internal and external inquiries, process requests for interpreting services, and dispatch contract interpreters.Provide...
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Surrey, Canada Fraser Health Full timeDetailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Provides administrative and analytical support to the Language Services team by responding to a variety of internal and external inquiries; processing requests for interpreting...
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