Retail Supervisor

2 months ago


Scarborough, Canada Fei International Express Ltd. Full time

FEI express is a courier services company and a designated retailer for UPS and SF Express founded in 2019, with 7 locations across Canada. We provide one-stop solutions for logistics and transportation services to businesses and individuals.
- Manage and oversee store staff
- Answers enquiries and resolves customer complaints regarding mail and parcel services.
- Establish work schedules to ensure high levels of customer services are delivered while budgets are being met
- Record all sales transactions completely and accurately in Point-of-Sale system
- Meet or exceed store sales goals by conducting regular review of sales and implementing corrective measures
- Check inventory numbers to make sure all items are in stock
- Ensure sales are trained on product knowledge, selling skills and customer service
- Communicate with customers to seek feedback so as to better understand needs and adjust services accordingly.
- Manage customer complaints with professionalism
- Ensure effective space management techniques are utilized and appropriate visual and operational standards are met
- Open and close the store when needed

Experience

7 months to less than 1 year

**Job Types**: Full-time, Permanent

Pay: $24.50 per hour

Expected hours: 35 per week

Additional pay:

- Overtime pay

Schedule:

- Day shift
- Evening shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Scarborough, ON M1S 4R5: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Language**:

- English (required)

Work Location: In person


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