Customer Service Representative- Goderich, On

4 months ago

Goderich, Canada Komatsu Full time

Date: Sep 23, 2024- Location: Goderich, ON, CA, N7A 3Y6- Req ID: 31024- Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

**Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities**:

- Competitive wages
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Personal wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
- Discussion regarding full compensation package conducted upon initial pre-screen

**Job Overview**:
**Reports to**: Manager, Operations
**Shift**:5 x 2, Monday - Friday, 8:00am to 4:30pm
**Location**: Goderich, Ontario
**Relocation**: This position does not offer relocation

**Key Job Responsibilities**:

- Provide first point of contact support to customers for parts and related inquiries
- Receive, process, and revise all purchase orders to ensure accuracy
- Provide updates on R&R requests including updates on repair status and ETA
- Provide quotes for the mine sites and shop
- Communicate with external and internal customers to effectively resolve problems and issues that affect orders and delivery
- Process returns and credit from internal and external customers
- Assist purchaser in locating and sourcing parts from outside vendors when required
- Light warehousing duties when required
- Liaison for Component Equipment Tracking system
- Available to provide on-call after-hours duties, once every four to six weeks
- Daily contact with Planning, Purchasing, and Maintenance departments from each mine site, along with the Shop Planner
- Coordinate with the AR group to resolve any past due invoices
- Process all freight invoices for customer back charges
- Support and be committed to a strong safety culture to achieve organizational safety goals
- Other duties, as assigned

**Qualifications/Requirements**:

- 1 - 3 years of customer service experience
- Business travel will be required with this position (within Canada and the United States)
- High School Diploma required
- Able to safely lift up to 10kgs
- Must have exceptional customer service skills and a background or experience in parts would be considered an asset
- Strong communication skills and the ability to interact with both internal and external customers
- Detailed orientated and have a high level of accuracy
- Strong organizational skills and the ability to multitask and meet tight deadlines
- Knowledge of SAP and Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) required
- Ability to work in a fast-paced environment

**Additional Information**:
Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional and ance

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