Housekeeping Rooms Experience Specialist

4 months ago

Vancouver, Canada Amacon Full time

Salary: TBD
**About Us**

Wentworth Hospitality Group (Amacon's hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

**Position Summary**

The Rooms Experience Specialist ensures that guest have an excellent experience in alignment with the Loden's standards by keeping rooms and other areas of the hotel clean and safe. The duties which are expected will vary from time to time and may not include duties listed in this agreement.

**Duties & Responsibilities**:

- Follow Loden service standards and housekeeping time tasks guidelines
- Is able to finish daily tasks list independently and following Loden Luxury Service standards at all times during the daily shift
- Follow proper lost and found guidelines
- Able to work independently or with the team and always following the Loden Luxury standards and safe work practices
- Document and report room deficiencies to the Assistant Housekeeping Manager or Housekeeping Manager
- Attend department or hotel general meetings
- Other duties as assigned

**Skills & Requirements**:

- ** Experience**: Hotel experience is an asset, but not a requirement
- Maintain a professional appearance and positive attitude
- Be adaptable and flexible
- Be patient, helpful, and interested in the welfare of the guests and staff
- Be organized and able to prioritize workload
- Use great attention for detail and work well under pressure in a fast-paced environment
- Good communication skills and is able to communicate professionally with guests, colleagues, and leaders
- Upbeat, polished, professional, positive, and outgoing individual able to relate and interact with all levels of staff and guests.
- Able to maintain confidentiality
- Able to work in a fast-paced environment, able to multitask and meet deadline/cut off when needed with attention to detail and accuracy
- Is able to stand, lift, pull and push the equipment and tools during the shift
- Is able to use the work tools properly and efficiently
- Able to work and be available days, weekends, holidays, evenings, and nights as per operational needs

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