Program Manager 00057-22

2 weeks ago


Toronto, Canada Foilcon Full time

**Hiring Manager Notes**:

- This role will require contractors to come on-site
- Responsible for the Agency's IT Service Management. Setting up a governance structure
- Resumes should showcase where they have led ITSM initiatives for a large organization.
- ** They need to have Program Management experience, (not Project Management)**:

- ITSM certification is preferred

**Responsibilities**:

- ** IT Governance Framework**: Establish and implement a comprehensive IT governance framework to ensure effective oversight and alignment with business objectives.
- ** Operational Demand Management**: Set up an intake process for efficiently prioritizing and managing the growing operational demands and complexity within the organization.
- ** ITSM Enhancements**: Spearhead enhancements in IT Service Management (ITSM) to optimize service delivery and customer satisfaction.
- ** Strategic Planning**: Develop and execute strategic plans that are closely aligned with the organization's business capabilities and goals.
- ** CRM Function Establishment**: Establish a Customer Relationship Management (CRM) function to enhance client interactions and support.
- ** IT Performance Benchmarking**: Benchmark and effectively communicate IT performance to stakeholders at various levels.
- ** IT Performance Monitoring & Analytics**: Implement robust IT performance monitoring and analytics systems to ensure continuous improvement.
- ** Operational Support & Leadership**: Provide program management leadership, particularly in large scale, high profile, and high-risk initiatives that may span multiple jurisdictions or the entire enterprise.
- ** Accountability & Lifecycle Management**: Ensure centralized accountability for the program's diverse projects, overseeing their full life cycle from inception to closure, including any necessary transition to operations.
- ** Cost-Effective Program Delivery**: Ensure that programs are delivered cost-effectively and in compliance with the organization's methodologies, standards, and frameworks.

**General Skills**:

- ** Program Strategy Leadership**: Demonstrated experience in leading and overseeing program strategy development from inception through to project close-out.
- ** Executive Expectation Management**: Ability to understand and articulate executive expectations and translate them into program deliverables.
- ** Team Leadership**: Proven experience in directing and leading multidisciplinary project teams, including managing multiple Project Managers.
- ** Risk and Dependency Management**: Skilled in monitoring and managing project risks, schedules, governance, and technical performance.
- ** Innovative Planning**: Ability to use significant innovation in planning, analysis, and execution of tasks.
- ** Stakeholder Engagement**: Expertise in directing stakeholder consultation, facilitation, and consensus building.
- ** Change Management**: Experience in leading strategies to overcome resistance to change and capitalize on supportive forces.

**Desirable Skills**:

- ** Budget Development**: Experience in developing complex budgets based on multiple funding sources and cross-organizational dependencies.
- ** Risk Analysis**: Proficient in analyzing program and organizational environments to identify potential risks and issues, and articulating these to senior executives.
- ** Communication and Relationship Building**: Skilled in supervising the development and communication of program-related updates through various channels, including media relations and social media.
- ** Continuous Improvement**: A proactive approach to contribute to improvements in life cycle management based on lessons learned and past experiences.



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