Auction Team Lead

4 weeks ago

London, Canada Maxsold Full time

**Company Description**:
MaxSold is a leading technology-based marketplace operating in both Canada and the USA. Our platform connects buyers and sellers, providing innovative solutions and services. MaxSold is set to redefine the landscape of buying and selling second-hand items by delivering a seamless, inclusive and enjoyable experience to all. Serving local communities around the world, we will advocate for sustainable consumption and waste minimization through the gratifying experience of online auctions.

Our values are the heartbeat of our organization, and we live, breath and play by them every day.

Auction Team Lead

Our Auction Team delivers exceptional value added services to our customers by organizing large volumes of items, creating engaging catalogs for buyers while doing our part for the environment by keeping items out of landfills.

As a MaxSold team member, you can expect: competitive compensation, paid mileage to and from work locations, and an employee discount. Enjoy a diverse and fun environment where no two days are the same

**In this role, the Auction Team Lead will**:

- Supervise Auction Team Members during catalog and pick up shifts.
- Train and develop employees in the field on policies and procedures.
- Organize item(s) into lots, measuring and identifying them with labels.
- Photograph and describe the items using the MaxSold app.
- Manage the flow of buyers in a safe and orderly manner during pick up.
- Ensure auction buyers receive the items they have won while providing a positive customer experience.
- Safeguard the seller’s home or business and their belongings at all times.
- Must be able to lift and carry items up to 25 lbs.
- Meet all physical requirements which may include: standing for long periods of time, squatting, crouching, as well as going up and down stairs.
- Meet all working conditions at various locations which may include: non-temperature controlled environments, indoor/outdoor settings.
- Ability to attend meetings via video as required.
- Ability to communicate electronically using company platforms.
- Perform other duties as assigned.

**Required Qualifications**
- Supervisory or managerial experience managing 4 or more direct reports.
- Strong technical skills and troubleshooting capabilities to navigate technology across multiple platforms and provide interim solutions prior to escalation.
- Customer Service mindset with a positive and enthusiastic attitude.
- Ability to problem solve and adapt in high pressure and fast paced situations.
- English verbal and written literacy
- Reliable transportation to drive up to 100 km in Canada or 60 miles in the US with a willingness to work in areas including downtown, suburban and rural; and/or coordinate carpools if necessary
- Android device running Android Lollipop OS (Android 5.0) or higher or an Apple device (iPhone, iPad, etc) running iOS 13.2 or higher
- Availability weekdays, evenings and weekends

**Inclusive and Diverse Culture**

Here at Maxsold, we embrace our differences. We are committed to furthering our culture of inclusion. Our core values and leadership principles guide our team members to seek diverse perspectives, to learn from one another, to be curious and to build trust.

MaxSold is committed to a diverse and inclusive workplace. MaxSold is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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