QA Test Lead, Full Time

2 weeks ago

Montréal, Canada GlobalStep Full time

**GlobalStep** is a leading vendor-partner for outsource services in the video games industry. We're actively hiring Leads at our Montreal office in our Functionality QA department.
- **Why GlobalStep?**_
- We have grown by over 300% since the beginning of the pandemic and we're continuing to expand our QA practice in Montreal
- We have a proprietary training program which allows each employee to advance their career
- We appreciate new ideas and innovation from employees at any level in the organization
- We're open to interviewing Senior Testers who will grow into the role internally
- Social initiatives including game nights
- Gym located in the building
- 2 minutes from Rosemont metro
- **Responsibilities**_

**Client**
- Act as the primary QA point of contact once the opportunity is won.
- Participate in chats, calls, or other forms of communication.
- Understand the specific needs of the client.
- Send an end of day report detailing the outcome of the day’s activities.
- Write end of project retrospective reports and support quarterly business reviews.

**Project**
- Understand the design of the title: scope, features, and roadmap.
- Ensure training resources are available and organized.
- Own the ongoing creation of the test suite as design decisions are shared with you.
- Knowledge of bug database management, workflows, resolutions, and KPIs.
- Expertise with PC, mobile, and console hardware, instillation, tools, and troubleshooting.
- Inform project and resource management of increases and decreases in headcount.
- Communicate hardware and software needs to management and IT.

**Team**
- Task the team each morning based on the direction provided by the client.
- Ensure adherence to test case execution, bug writing, regression and halo testing standards.
- Coach team members to promote development in their position or career.
- Conduct and/or validate performance evaluations and set objectives.
- Identify and manage non-performance and/or interpersonal conflicts.
- Approve timesheets and manage absences and vacations of team members.
- **Requirements**_
- 2+ years of experience in the video games industry.
- Thorough understanding of Games QA processes.
- Excellent communication and interpersonal skills.
- Strong commitment to quality and eye for detail.
- Ability to manage, coach, develop and motivate people.
- Ability to work with a wide range of individuals (nationalities, cultures, experience, skills).
- Ability to get to expected outcomes despite ambiguities and uncertainties.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$21.75 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Language training provided
- Life insurance
- Work from home

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- On call

Supplemental pay types:

- Overtime pay

**Experience**:

- QA: 2 years (required)

**Language**:

- English or French (required)

Work Location: Hybrid remote in Montréal, QC

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