Winery Receptionist

**Summary** : Konzelmann Estate Winery is seeking an enthusiastic multi-tasker that enjoys customer service, attention to detail and working in a sometimes fast paced environment. This full time (includes weekends) position provides a wide range of support in numerous areas in our winery, with a heavy focus on guest relation responsibilities.

**About the Role**:

- Answer telephone calls and direct caller to the appropriate team member onsite.
- Assist callers with coordinating tastings and experiences using reservation software (Rezdy).
- Assist customers with placing phone orders, re-directing shipping, updating wine club account information, and answering general customer inquiries.
- Manage website and social media chat platform.
- Responding to customer questions in a timely manner.
- Coordinate guest visit requests, managing our general inbox and scheduling appointments in reservation software (Rezdy).
- Manage all aspects of donation requests.

Adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.

**Requirements**:

- Strong organizational, customer service, problem solving and creative thinking skills.
- Able to multi-task and prioritize within multiple departments while remaining calm and professional.
- Experience with winery operations is an asset.
- Solid computer skills.
- Able to sit, walk, rotate, and stand, for long periods of time.
- Professional appearance and attire.
- Excellent references upon request that can verify related customer service employment.

**$150 Starting Bonus**

**Salary**: From $18.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Niagara-on-the-Lake, ON L0S1J0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)