Part Time

3 months ago


Toronto, Canada George Brown College Full time

**CLOSING DATE**:October 25, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary**:
Reporting to the Snr. Manager, Library Services, this position delivers a high-quality reference (research) service to library patrons either in-person, over the phone or online. The incumbent provides research help, advising students and demonstrating how to search and find resources in the library catalogue, databases, and other online services.

**Key Responsibilities**:

- Performs library circulation functions by checking in and checking out books, media and computer equipment and renewing library materials by phone or in person.
- Collects fines and fees for various items such as overdue material, lost or damaged material and issues receipts and explain policy to students if needed.
- Retrieves holds daily by collecting and checking in books from the library book return bins. Print the hold requests, locate the relevant items on the shelf and prepare them for the holds shelf. Notifies patrons when the materials arrive. Removes books not picked up based on the policy for holds and return to the shelf. Deals with conflict situations that occur when expected holds are not available as per notification and troubleshoot as needed.
- Provides in-depth reference service by assisting patrons to locate information resources to meet specific informational requirements.
- Guides and advises students about research processes and strategies to retrieve information and evaluate, narrow and expand and save their search results.
- Demonstrates the formulation of a search and guide students in the use of various formats of information found in print and online resources such as books, databases and eBooks, eJournals, films and videos and research guides.
- Uses the library platform for video or online chat to provide online reference service to support research queries from GBC students and from students from across 13 colleges who are members of the library consortium.
- Assists in student engagement activities, orientation (tours and interacting with students) and service fairs. Explains and promotes library services to new and returning students.
- Maintains statistics for various reference transactions.
- Other duties as assigned.

**Educational and Experience Requirements**:

- Two-year diploma from a recognized post-secondary institute in Library Technician.
- One year of practical library experience and 4 weeks of Co-op experience.

**Skills and Attributes:
- Working knowledge of automated circulation systems, preferably Alma/Primo, and the ability to interpret, monitor and contribute to library procedures, policies and systems.
- Familiarity with the use of the range of electronic research databases related to the program offerings at George Brown College.
- Knowledge of how to carry out a reference interview (virtual and in person) and formulate efficient search statements.
- Familiarity with virtual platforms for reference, preferably AskOn or Lib Chat.
- Excellent interpersonal and communication skills to offer high quality customer service and to perform in a fast paced, high-volume environment.
- Ability to work independently with minimum supervision or in a service team, and exercise good judgement.
- Intermediate skills in use of Word, and Excel.
- Demonstrates good problem-solving skills, accuracy, initiative, and time management.
- Demonstrated understanding of and ability to develop and deliver advising support for learners with diverse needs and goals.
- Excellent organization, observation and human relations skills.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment


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