Concierge Manager

5 days ago

Mississauga, Canada Laura Canada Full time

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

**Job Description**:
A complaint is a gift The Concierge Manager leads a team responsible for resolving customer inquiries in a way that delights and and maximizes their satisfaction and long-term affinity for the brand. They will develop strategy and lead the implementation and use of innovative technology as needed to remove friction from the customer experience and to meet our customer satisfaction objectives.

As a thought leader for customer service and a strong leader or people, they promote a culture of generous and empathetic problem solving. Their experience, positions them to grow, inspire, educate and coach the Concierge associates who interact virtually with customers, in English and French, for the Laura and Melanie Lyne brands.

**Critical Funcitons**

1. Strategy and Systems
- Uses systems (including current partners such as Salesforce Service Cloud) to track issues, record outcomes, and generate reporting that helps to monitor established objectives
- Keeps abreast of industry trends and partner solutions, identifying and launching initiatives (e.g. chat bots, video chat) to support the envisioned customer experience

2. Team and relationships
- Attracts, develops and engages a high performing team, providing total workforce management, leadership, education and coaching to quickly, generously and empathetically address customer inquiries, minimizing conflict and continually improving the skills of the team members
- Communicates with internal colleagues to exchange data useful to business operations including potential feature or process enhancements, as well as to ensure a knowledgeable Concierge team.
- Collaborates with eCommerce, Store Operations and IT teams on initiatives and enhancements related to issues that customers frequently experience as unnecessarily added friction.

**Requirements**:

- Bachelor’s degree in a related field, Master’s degree is an asset
- Minimum 5 years proven industry experience in customer service, experience in eCommerce is an asset
- Minimum 3 years of people leadership experience
- Strong verbal and written communication skills (French/English)
- Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos
- Ability to empathize and find creative solutions when emotions are involved
- Easily capable of building mutually satisfying relationships based on trust and compassion
- Ability to adapt thoughts and emotions to unfamiliar and unpredictable circumstances
- Optimistic attitude
- Ability to assess business needs, take initiative, and influence colleagues to effect change
- Strong sense of urgency to resolve problems expeditiously
- Desire to work in a dynamic, continuous improvement environment

  • Residential Concierge Supervisor

    3 weeks ago

    Mississauga, Canada Elite Residential Concierge Services Inc. Full time

    **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Residential Concierge Supervisor

    2 weeks ago

    Mississauga, Canada Elite Residential Concierge Services Inc. Full time

    **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security (Site Supervisor- Gatehouse)

    2 months ago

    Mississauga, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Companion

    3 weeks ago

    Mississauga, Canada Home Concierge Full time

    **_Companion Servicing Mississauga_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized support to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high growth company...

  • Personal Support Worker

    3 weeks ago

    Mississauga, Canada Home Concierge Full time

    **_PSW Servicing Mississauga_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high growth company with a...

  • Concierge/security (Site Supervisor) - Mississauga

    1 week ago

    Mississauga, Ontario, Canada Elite Residential Concierge Services Inc. Full time

    About Us:A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge Manager

    1 week ago

    Mississauga, Ontario, Canada Laura Canada Full time

    Company DescriptionLaura Canada is an iconic and innovative family-owned retailer housing two leading women's fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online...

  • Assistant Manager Concierge Services

    3 weeks ago

    Mississauga, Canada Compass Group Full time

    Location: Mississauga, ON You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...

  • Assistant Manager Concierge Services

    1 week ago

    Mississauga, Ontario, Canada Compass Group Full time

    Location: Mississauga, ON You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...

  • Assistant Manager Concierge Services

    2 weeks ago

    Mississauga, Canada Compass Group Full time

    Location: Mississauga, ON You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...

  • Assistant Manager Concierge Services

    2 weeks ago

    Mississauga, Canada Compass Group Full time

    Location: Mississauga, ON You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...

  • Concierge

    2 weeks ago

    Mississauga, Canada Sunrise Senior Living Full time

    Overview **_ "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"_** - **_Sunrise Team Member_** At Sunrise, our Concierge is responsible for...

  • Companion

    4 weeks ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_Companion Servicing Mississauga, Georgetown and Etobicoke (Must Drive)_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized support to our members in their own home. Founded in 2019 Home...

  • Companion

    3 weeks ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_Companion Servicing Mississauga and Etobicoke_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized support to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high...

  • Companion

    1 day ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_Companion Servicing Mississauga, Georgetown and Etobicoke (Must Drive)_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized support to our members in their own home. Founded in 2019 Home...

  • Corporate Concierge

    3 weeks ago

    Mississauga, Canada Compass Group Full time

    Location: Mississauga, ON You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...

  • Personal Support Worker

    4 weeks ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_PSW Servicing Mississauga (Must Speak Cantonese or Mandarin)_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a...

  • Personal Support Worker

    2 weeks ago

    Mississauga, Canada Home Concierge- Limited Partnership Full time

    **_PSW Servicing Mississauga(Must Speak Cantonese or Mandarin)_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a...

  • Assistant Manager Concierge Services

    2 weeks ago

    Mississauga, Canada Compass Group USA Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Description: Location: Mississauga, ONYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s...

  • Assistant Manager Concierge Services

    2 weeks ago

    Mississauga, Canada Compass Group USA Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Description: Location: Mississauga, ONYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s...