Cmc Operations Manager

4 weeks ago

Hamilton, Canada Cargojet Airways Ltd. Full time

**Accelerate your career with the most awarded Air Cargo Airline in Canada**
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

**Primary Objective of the Position**:
The CMC Operations Manager is responsible for the oversight of daily CMC functions including the management of the daily network flight schedule. This includes the achievement of all aircraft and network on-time departure/arrival objectives and coordination of all customers’ operational requirements.

**Essential Position Functions**:

- Coordinate, manage and monitor the various departments within the organization to ensure conformity with CMC requirements on a daily basis.
- Oversight of daily CMC functions, including the management and successful execution of network flight schedule(s) including the preparation, distribution, analysis and review of various reports / performance metrics and contractual requirements.
- Monitor, manage and improve the efficiency of CMC functions to deliver an enhanced final product to our Customers.
- Coordinate ad-hoc charters with all stakeholders (sales, operations, flight dispatch, crew scheduling, stations, third-parties, etc.) to ensure that all requirements are covered, coordinated and communicated in a timely fashion.
- Assist in the development of operational plans and optimum network schedule design and execution.
- Analyze and resolve any operational issues ensuring complete Customer satisfaction and the attainment or surpassing of Customer contractual commitments.
- Work in partnership with Human Resources and Executive Management in creating, fostering and maintaining a positive and open two-way communication workplace for all employees at all times.
- Ensuring a safe work environment for all of our employees that is fully compliant with all corporate policies and procedures and all federal labour regulations.
- Monitoring performance and implement improvements that support corporate objectives. Develop and monitor KPI’s to drive on-time delivery and exceed customer expectations.
- Establishing and implementing departmental policies, goals, objectives and procedures in collaboration with the Director CMC and staff, as necessary.

**Minimum Qualifications**:

- Minimum of 5+ years’ experience working in an operational airline environment in a supervisory or management position.
- Strong experience in aircraft weight & balance functions; aviation weather knowledge; international charter experience.
- Strong organizational skills and comfortable working in a fast-paced, high-pressure environment, and adaptable to ever-changing situations. The decisions made within CMC have a direct impact and ripple outward to have implications on most areas of Cargojet and on our Customers.
- Must possess and display an anticipatory and pro-active management style.
- In-depth knowledge of company policies, procedures, and operations including Flight Track; Sabre/ISO/etc.
- Comprehensive understanding of legislative compliance issues related to employment and transportation regulations and statutes.
- Proficiency in MSWord, Excel, PowerPoint and related software.
- Strong problem solving abilities and analytical skills.
- Ability to multi-task & work well under pressure.
- Excellent communication and interpersonal skills.

**Important to Know**:

- We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
- At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.

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