Customer Service Technician Ii
2 days ago
PNG’s Operations department in the Northwest has an immediate opening for a qualified Customer Service Technician in Burns Lake, BC.
**DUTIES & RESPONSIBILITIES**:
- Repair and make adjustments to residential and commercial equipment on customer premises, install and maintain gas measurement and pressure regulations equipment on customer premises, and monitor and assist in installing and maintaining gas pressure regulation equipment at Company Regulating stations. Operate and maintain a stand-by station for emergency or peak shaving (Prince Rupert area).
- Promote the sale of gas, complete sign-ups of new customers, read meters, investigate reports of gas leaks, perform routine safety inspections on customer premises and take action to protect the public from any unsafe act or condition pertaining to the distribution of natural gas within his/her authority.
- Assist other Company personnel as directed and prepare all required documents and paperwork relative to sales and service duties.
- Provide training and direction to subordinate Customer Service Technicians.
- Perform standby duties and carry a pager or cell phone.
- Assist and temporarily perform Customer Service Representative duties.
- Respond to emergencies on the distribution system and direct and carry out appropriate actions involving damage to the system or the escape of gas.
**QUALIFICATIONS**:
- Grade 12 education.
- Valid B.C. Class 5 Driver’s License.
- Hold a valid Class BGEE B.C. Gas Fitters License and have successfully completed the two-year Gas Fitters Apprenticeship Program, or other Company recognized training program.
- Be competent in technical aspects related to public safety, customer relations and the welfare of the Company’s property.
- Electrical endorsement is required for Class GBEE ticket holders.
- Experience in electronics, appliance repairs and troubleshooting.
- Must demonstrate safe work habits and adherence to safety regulations and practice on sustained basis.
- Must be able to carry out duties with minimum supervision.
- Ability to communicate effectively verbally and written.
- Good physical condition.
- Ability to work long hours in adverse weather and terrain conditions.
- Duties will include meter reading, chart changing, assisting with the installation and removal of meters, painting and minor maintenance of equipment and facilities servicing the distribution system.
- Some travel may be required within the PNG system.
- This position is within our bargaining unit (IBEW)._
- Vaccination Policy for Covid-19: The health, well-being and safety of our employees, clients, contractors and the community are a top priority for PNG. _
- Effective November 15, 2021, PNG requires that new hires and contractors be fully vaccinated unless an exemption protected by the B.C. Human Rights Code applies. A solemn declaration will be requested to the effect. _
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