Technical Business Analyst, Scotiabank

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 200538

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
- **This is a 13-month full-time contract opportunity**_

Contributes to the overall success of the Collections in multiple countries including Bahamas, Barbados, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Guyana, Jamaica, Mexico, Panama, Peru, Trinidad & Tobago, Turks & Caicos, and Uruguay by supporting daily Production activities and Project initiatives as per the team’s business strategies and objectives. Ensure that all activities conducted follow governing regulations, internal policies, and procedures.

**Is this role right for you? In this role you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
- Perform Production Support duties:

- Raise and detail incident information on BNS Service Now
- Communicate incident details to external partner systems as needed
- Work with team members to triage incidents
- Resolve incidents to minimize impact to operations
- e.g., Transfer files as needed, Assist with work arounds procedures as needed
- Update knowledge base / reference documentation as needed
- Fulfil Service Requests
- e.g., Set up / maintain user access, Retrieve voice recordings from database

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Post-secondary degree at a recognized institution
- Expereince with SQL Databases, EDL, EDW, Azure
- SFTP, Telnet, Windows and Linux / Unix
- Diagnosing problems: Desktop PCs, networks, system access, Windows and Linux servers
- Production Support and related tools e.g. Service Now
- Communicates effectively in English and Spanish e.g. can articulate technical issues to business users
- Attention to detail e.g. writes accurate incident reports and technical support documents,
- Possess problem-solving skills working within finite timeframes

**What's in it for you?**
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

**Working location condition**: Hybrid

LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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