Lawyer Support Representative

2 months ago

Vancouver, Canada Legal Aid BC Full time

**Location**: Vancouver, BC

**Status**:Full-time Permanent

**Salary range**: Job Class 7 ($45,611 - $52,065)

**Competition #**: B032-23

**Application Deadline**:July 26, 2023

We are seeking a **Lawyer Support Representative **to join our team.

**The Opportunity**

As **Lawyer Support Representative, **your primary function is to:
Represent the Lawyer Support Department as the first point of contact for external lawyers and third party vendors working on legal aid referrals by providing end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursement and transcripts based on interpretation of tariff and organization policies.

Key accountabilities include, but aren't limited to:

- Review, assess and use discretion to approve, or deny extraordinary invoices in CIS and requests to bill in excess of contract tariff item maximums submitted by legal aid lawyers for fees and or disbursements across all areas of law;
- Ensure claims are billed in accordance with the policies set out in the LABC Tariffs, Intake Policies and Procedures and the lawyers’ contract and that the sequence of services billed fit within the structure of the justice systems court processes

**Who We Are**

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth & Reconciliation, Equity, Diversity, and Inclusion, and change through leadership.
- Legal Aid BC is dedicated to promoting equity, diversity, and inclusion in all aspects of our work. We welcome individuals from diverse backgrounds and experiences to contribute to the future of legal aid. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply._

You have:

- Grade 12 education supplemented by legal course(s)
- Minimum 2 years relevant experience as outlined in rated requirements
- Typing speed 30 wpm
- ntermediate skill in MS Word
- Basic skill in MS Excel
- OR an equivalent combination of education and experience may be considered.
- You strive to exceed expectations and are a team player.

**We Offer**

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation) including:

- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- A generous pension plan
- Support for training and development
- An Employee and Family Assistance program
- The opportunity to participate in various Employee programs (Employee Wellness, etc.)
- A healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)

**Job Types**: Full-time, Permanent

Work Location: In person

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