Beauty Expert

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Beauty Expert based in Ottawa / Gatineau.

**The role**:
The Beauty Expert is an Ambassador of the Clarins brand. The individual is responsible to achieve sales targets while conducting personalized consultations and providing excellent customer service in line with the Clarins values.

**What you’ll do**:
In an environment where we want to offer an exceptional quality service to consumers, we have set key priorities in line with the Group Strategy
- Achieve daily target sales by recommending and selling Clarins products in line with customer requirements.
- Use initiative to create activity and traffic during events (i.e. actively recruiting customers).
- Develop and maintain excellent relationships with our store partners.
- Contribute to the success of product launches, in-store events and seasonal focuses.
- Participate in all training seminars and other required meetings.

**Responsibilities**:

- Confirm your presence for the scheduled store at least 48hrs prior to the shift.
- Confirm your hours worked and enter your sales in Dayforce at the end of your shift (making sure everything is validated by Sunday at midnight at the latest).
- Demonstrate punctuality (be prepared to be on the floor on time).
- Always respect your allocated hours as per your schedule.
- Respect the deadline to submit Km or parking expenses via Concur.
- Communicate daily sales results while highlighting any successes and opportunities to the concerned Account Executive and Regional.
- Respect protocol for specific promotional activities and special events.
- Provide excellent customer service by listening to customers, recommend appropriate products and refer to the push list to avoid returns.
- Be aware of slow-moving products and promote them.
- Maintain a high standard of personal grooming and presentation at all times while respecting the Clarins guidelines.
- Must respect store policy in terms of security, customer service, scheduling, etc.
- Must bring appropriate tools to stores (banners, make-up case, etc.).
- Must be E-Pro certified within 15 days of start date and complete monthly modules with success.
- Develop and maintain excellent relationships with our store partners (i.e. Counter Managers, Line Captains, Beauty Boutique Managers, Cosmetic Managers.
- Open to be part of our social media initiatives.
- In case of sickness, inform your Account Executive before 9:00 am and also inform the store.

**You are**:
Bilingual (FR / EN), customer oriented, result driven, passionate about our brand and the cosmetics industry, self -motivated, with a sense of priority and the ability to make things happen.

**You have**:

- Beauty-related experience and/or retail experience;
- Passion and curiosity for beauty and sales driven;
- Engaging and extraverted personality;
- Good communication skills (verbal and written);
- Good digital skills;
- Customer focused and team-player;
- Proactive mindset and eagerness to learn;
- Self-awareness with good emotional intelligence and control;
- Positive attitude and integrity;
- Flexible availabilities;
- Great time management skills and punctuality;
- Excellent interpersonal skills;
- Have a valid driver’s license and a vehicle.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.