Technical Service Representative Iii

1 month ago

Halifax, Canada Xerox Full time

**City**:Halifax, Sydney, Yarmouth

**State/Province**:Nova Scotia

**Country**:Canada

**Department**:Technical Customer Services

**Date**:Friday, January 27, 2023

**Working time**:Full-time

**Ref#**:20021804

**Job Level**:Individual Contributor

**Job Type**:Experienced

**Job Field**:Technical Customer Services

**Seniority Level**:Associate

**Description & Requirements**:
**About Xerox Holdings Corporation**
- Purpose:
- Added to Job Family Technical Customer Services - CS in scan/refresh process
- Accountable for providing service to Xerox customers based on assigned equipment & geographic location.

Scope:

- Specific:
- Individual Contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer.

General:
- Senior level job with considerable work experience
- Has developed specialized skills or is multi-skilled through job-related training
- Completes a variety of atypical assignments
- May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
- Completes work with a limited degree of supervision
- Acts as an informal resource for colleagues with less experience
- May lead a team in the performance of a variety of tasks that are generally routine
- May have specialized external certification (technical roles)

Primary Responsibilities:
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.
- Manage call activity; perform call close administrative requirements.
- Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.
- Adhere to proper escalation procedures to resolve customer issues.
- Provide customer training on assigned products in accordance with current field procedures.
- Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
- Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team.
- Drive a motor vehicle
- Primary focal point for service reps with customer and technical problem escalations. Assists and backs up Specialist as required.
- Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills.
- Takes leadership role to develop work management processes with service reps to maximize productivity and achieve business results (PEP metrics)
- Responsible for inspection of key business processes; Assists / performs CMP inspections, Parts management
- Proactively plans activity and manages service coverage to maximize personal and team productivity.
- Provides constructive feedback to service personnel for the purpose of performance improvement.
- Uses role model facilitation skills to identify focus areas and initiate actions to improve business processes and results.
- Provides training support as needed such as pre / post school learning’s.*
- Role models continuous learning and mentors service reps. Supports service reps in completion of MyLearning personal learning paths.

LI-AP1

  • Field Service Representative

    1 week ago

    Halifax, Nova Scotia, Canada PAL Technical Services Full time

    PAL Technical Services is a leader in international aerospace and defense design, development and operation of airborne surveillance aircraft, line maintenance, heavy maintenance checks and modifications. We provide a wide range of aviation and related services to domestic and international markets. PAL Technical Services is currently seeking a Field...

  • Field Service Representative

    1 week ago

    Halifax, Canada PAL Technical Services Full time

    PAL Technical Services is a leader in international aerospace and defense design, development and operation of airborne surveillance aircraft, line maintenance, heavy maintenance checks and modifications. We provide a wide range of aviation and related services to domestic and international markets. PAL Technical Services is currently seeking a Field...

  • Technical Service Representative

    5 days ago

    Halifax, Canada Xerox Full time

    General Information Press space or enter keys to toggle section visibility City Halifax State/Province Nova Scotia Country Canada Department Technical Customer Services Date Wednesday, May 8, 2024 Working time Full-time Ref# 20033243 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Entry...

  • Technical Service Representative

    5 days ago

    Halifax, Canada Xerox Corporation Full time

    Press space or enter keys to toggle section visibility City State/Province Nova Scotia Country Canada Department Technical Customer Services Date Working time Full-time Ref# 20033243 Job Level Job Type Experienced Job Field Technical Customer Services Seniority Level Entry Level Currency Annual Base Salary Minimum 31,320 Annual Base...

  • Planner III

    5 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    8821BR Planner III Job Posting Halifax Regional Municipality is accepting applications for permanent, full-time and temporary, full time (up to 18-month) positions of Planner III within the Regional and Community Planning division of Planning & Development.  Halifax Regional Municipality (HRM) is committed to reflecting the community it serves...

  • Technical Service Representative

    6 days ago

    Halifax, Nova Scotia, Canada Xerox Canada Ltd. Full time

    Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...

  • Planner Iii

    2 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** The Planner III is responsible for leading assignments and mentoring junior staff in one or more areas of expertise such as Development Review, Community Planning, Regional Planning, Urban Design, Heritage & Cultural Planning, Infrastructure Planning, Transportation Planning, Environmental Planning and Socio-Economic Research. **DUTIES AND...

  • Technical Sales Representative

    1 week ago

    halifax, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you! An i

  • Technical Sales Representative

    1 week ago

    Halifax, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you! An industry leader for over 60 years, our client is located...

  • Technical Sales Representative

    1 week ago

    Halifax, Canada Summit Search Group Full time

    Technical Sales RepresentativeOur client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located...

  • Technical Sales Representative

    1 week ago

    Halifax, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located...

  • Technical Sales Representative

    1 week ago

    Halifax, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located...

  • Technical Sales Representative

    6 days ago

    Halifax, Canada EightSix Network Inc Full time

    Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located throughout the Americas and offers a...

  • Technical Sales Representative

    2 weeks ago

    Halifax, NS, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located...

  • Technical Sales Representative

    2 weeks ago

    Halifax, NS, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located...

  • Technical Service Representation

    1 day ago

    Halifax, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Technical Service Representative, which we call Service Agent. In this role, you will take care of our customers’ service and repair needs. No experience required, we will equip you with the skills and knowledge to confidently assist our customers. Join us and...

  • Technical Services Rep

    1 month ago

    Halifax, Canada Encore Global Full time

    **Position Overview**: The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments. **Key Job Responsibilities**: - Setting up, operating, and dismantling audio visual equipment at events as assigned. - Servicing trade shows, hotel conventions, and staging events. - Verify...

  • Technical Sales Representative

    3 weeks ago

    Greater Halifax Metropolitan Area, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located...

  • Technical Sales Representative

    3 weeks ago

    Greater Halifax Metropolitan Area, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you! An industry leader for over 60 years, our client is located...

  • Technical Sales Representative

    3 weeks ago

    Greater Halifax Metropolitan Area, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you!An industry leader for over 60 years, our client is located...