Bilingual Content Moderator

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

**What does a day in the life of a Content Moderator look like?**:

- As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community.
- Day-to-day duties will include monitoring conversations and enforcing community rules.
- Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience.
- Handle a large volume of user interactions and feedback.
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Maintains a positive, empathetic, and professional attitude toward users and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPIs
- Performs other duties as assigned

**What are the required qualifications of a Content Moderator?**:

- 4-year college degree or undergraduate with equivalent business experience
- Minimum of 2 years previous experience in content moderation via Discord or Reddit (Open to freelancers)
- Proficient in Korean and English language both verbal and written
- Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment.
- Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages.
- Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling.
- Understanding of basic security measures such as requiring two-factor authentication for access to servers.
- Familiarity with managing the flow of conversations and keeping conversations on-topic.
- Experience and knowledge of Discord/Reddit tools and features.
- Familiarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot.

**Ninja Perks and Benefits**
- ** **Competitive compensation**:

- ** **Adherence to government-mandated benefits**:

- ** **Retirement Savings Program with Company Matching**:

- ** **Life Insurance**:

- ** **HMO on day 1**:

- ** **Paid time off, birthday leave**:

- ** **Bonus and incentive plans**:

- ** **Opportunities for skills training and personal and professional development**:

- ** **Employee Referral Program**

Experience
_infinite fun_ so you can have
_infinite growth_. Discover
_A Better Way to Grow_ Are you ready?

**Disclaimer**:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.