Guest Services Representative Fill-time

6 months ago


Brantford, Canada Best Western Brantford Hotel & Conference Centre Full time

Duties:

- Greet guests as they arrive and check them in using the hotel's reservation system
- Provide information about hotel amenities, services, and local attractions
- Respond to guest inquiries and complaints in a timely and professional manner
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functional
- Assist with luggage storage, transportation, and other guest requests as needed

**Requirements**:

- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficiency in using computer systems and software, including reservation systems and Microsoft Office Suite
- Ability to work flexible hours, including nights, weekends, and holidays

**Salary**: $16.25-$16.75 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Brantford, ON N3R 7J4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person



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