![Best Western Brantford Hotel & Conference Centre](https://media.trabajo.org/img/noimg.jpg)
Guest Services Representative Fill-time
2 weeks ago
Duties:
- Greet guests as they arrive and check them in using the hotel's reservation system
- Provide information about hotel amenities, services, and local attractions
- Respond to guest inquiries and complaints in a timely and professional manner
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functional
- Assist with luggage storage, transportation, and other guest requests as needed
**Requirements**:
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficiency in using computer systems and software, including reservation systems and Microsoft Office Suite
- Ability to work flexible hours, including nights, weekends, and holidays
**Salary**: $16.25-$16.75 per hour
**Benefits**:
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Weekends as needed
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Brantford, ON N3R 7J4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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