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Customer Project Manager

7 months ago

Toronto, Canada Philips Full time

**Job Title**: Customer Project Manager - Connected Care - Ontario

As a **Customer Project Manager**, you will formulate the project plan, in accordance with the goals and timing set by management; specifies the project scope, resources required, anticipated costs, risk assessment and quality standards to be used. **This position is home-based and will cover customer sites across the Ontario Province.**

**Your role**:

- Acting as the primary liaison between assigned customers and Philips for each assigned project/order, including:

- Gathering information from the customer needed by Philips teams
- Coordinating with Philips teams to ensure required resources are in place to complete the project
- Gathering and communicate to the customer information (including site drawings, technical specs, etc.) to answer customer requirements or questions
- Keeping the customer informed of progress/status of the project within the Philips organization.
- Monitoring progress of the project to key timelines. Work with customer to keep projects on track
- Forecasting revenue timing for assigned projects
- Ensuring customer site readiness for installation of systems
- Achieving revenue target within an assigned area or group of projects
- Minimizing overall project cycle time and inventory and maximized customer satisfaction
- Assisting Sales with Order Acquisition (goal 33% of time)
- Managing the X-ray, CV, MRI, CT and Nuclear Medicine installations.

**You're the right fit if**:

- Bachelor’s Degree required, or an equivalent combined experience/education in the areas of: Electronics, Information Technology, Project Management
- Certification in Project Management preferred (PMP or Master’s Certificate in Project Management)
- Experience in managing X-ray, CV, MRI, CT and Nuclear Medicine installation projects.
- LEAN Certification is helpful
- Strong leadership skills
- Strong interpersonal, communication and presentation skills
- Ability to demonstrate effective influential leadership across all project resources/stakeholders
- Ability to effectively negotiate
- Ability to deliver highly satisfied customer experiences
- Ability to effectively manage and lead multiple projects concurrently
- Demonstrated proficiency in the use of MS Project and other standardized Project Management tools and documentation.
- ** This is a home-based position based with up to 40% travel throughout the Ontario province**

**About Philips**

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

**Additional Information**

The pay range for this position is $50,041 to $78,636. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Company relocation benefits **_will not_** be provided for this position. For this position, you must reside in **_or_** within commuting distance to **Toronto,** **Ontario.