Manager, Guest Services, Th, Canada

3 weeks ago

Toronto, Canada Restaurant Brands International Full time

**About Restaurant Brands International**:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and ~30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - BURGER KING®, TIM HORTONS®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

**Overview**

The Manager, Guest Services is responsible for ensuring that Tim Hortons has a best-in-class support program by monitoring and supervising Guest Service processes & vendors. This position is responsible for holding all involved accountable to performance standards, managing guest escalations, reporting and continuous functional improvements. This role will be the SME on the Guest Resolution process & best practices and provide coaching and guidance to relevant cross functional teams as needed.

**Responsibilities**

Ensuring a best-in-class support experience by
- Overseeing adherence to processes and procedures of internal & external resources supporting the Guest Resolution process. Identifying and executing on-going process improvements across internal and external vendors
- Managing 3rd party vendors
- Maintaining technology platforms to support program requirements.
- Reporting on trends and 'out-of-norm' ticket trends to drive improvements to the overall Guest Experience
- Resolving case escalations and unique guest inquiries independently or in collaboration with relevant cross functional teams such as Legal, Communications, or Product stakeholders
- Engaging with the cross functional team to align on, and prepare for upcoming/on-going promotions, campaigns, and initiatives
- Assisting with Other Tasks and duties as assigned

**Qualifications**:

- Excellent communication and interpersonal skills
- Self-starter with strong organizational and time management skills with a knack for learning new technologies
- Proven track record of successful execution projects and initiatives
- Advanced skills in Customer Service, Microsoft Office Applications
- Post-secondary degree in Management, Economics, Hospitality, or Business
- Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._

  • Manager, Calendar Analytics, Th, Canada

    4 weeks ago

    Toronto, Canada Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Director, Marketing Communications, TH, Canada

    7 hours ago

    Toronto, Ontario, Canada 2125 Tim Horton Advertising & Promotion Fund (Canada) Inc. Full time

    Director, Marketing Communications, TH, CanadaDirector, Marketing Communications, TH, CanadaReady to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40...

  • Sr. Manager, Category Management

    1 day ago

    Toronto, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®,...

  • Manager, Retail Brick

    2 weeks ago

    Toronto, Canada Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Director, Construction, TH, Canada

    3 weeks ago

    Old Toronto, Canada 2105 The TDL Group Corp. Groupe TDL Corporation Full time

    Director, Construction, TH, CanadaDirector, Construction, TH, CanadaApply locations Corp - Toronto Corporate OfficeReady to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant...

  • Supervisor, Guest Feedback

    3 weeks ago

    Toronto, Canada Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Guest Experience Centre Consultant

    3 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    3 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Manager, NPI, TH, Canada

    3 days ago

    Toronto, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®,...

  • Manager, Retail Category Management, Th, Canada

    3 weeks ago

    Toronto, Canada Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Product Manager, TH, Canada

    3 days ago

    Toronto, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®,...

  • Product Manager, TH, Canada

    3 days ago

    Toronto, Ontario, Canada Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS,...

  • Manager, Npi, Th, Canada

    4 weeks ago

    Toronto, Canada Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Guest Services Guide

    2 weeks ago

    Toronto, Canada Little Canada Full time

    **About Little Canada** Our vision is to entertain our guests with a magical journey of discovery through Canada in miniature, that will be amazing, exciting, and meaningful for all ages. Our mission is to evoke a sense of wonder and curiosity about Canada. To make you feel at home, welcomed, cared for, and connected to Canada Little Canada is a vast,...

  • Manager, Category Management, Th, Canada

    3 weeks ago

    Toronto, Canada Restaurant Brands International Full time

    **About Restaurant Brands International**: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®,...

  • Guest Services Manager

    3 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Manager** Pantages Hotel is currently hiring a Guest Services Manager to join our dynamic team! The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** 1 year contract **Job Number** 23020189 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Gateway Hotel in Toronto International Airport, Terminal 3, Toronto AMF, P.O. Box 3000, Toronto, Ontario, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada 365 Parking Full time

    **Job Number**: 22218036 **Job Category**: Rooms & Guest Services Operations **Location**: The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule**: Full-Time **Located Remotely?**: N **Relocation?**: N **Position Type**: Management **Job Summary**: Serves as the property Manager on Duty and oversees all...

  • Guest Services Manager

    3 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22147179 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Gateway Hotel in Toronto International Airport, Terminal 3, Toronto AMF, P.O. Box 3000, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada The Hazelton Hotel Full time

    **Responsibilities**: - Respond to and follow up on any guest or employee issues as they arise in the absence of senior management. - Communicate hotel policies and departmental expectations to the Front Office Team (Front Desk, Bell/Door/Valet and Concierge). - Communicate effectively with all departments to ensure seamless service for our guests and a...