Coordinator, Centre of Excellence

2 weeks ago

Toronto, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

- Fully paid medical, dental and vision coverage from your first day
- Health care spending account
- Premium defined benefit pension plan
- 3 personal days and 2 float days annually
- Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
- Career development opportunities
- A collaborative values-based team culture
- A wellness program
- A hybrid working model
- Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Manager, Transformation & Change Management, the Coordinator will be responsible for supporting various teams within the Innovations for Connected Health Division, while working with leaders and staff, to successfully deliver the business outcomes across a complex stakeholder landscape.

They work both independently and collaboratively in a fast-paced team, maintaining strong relationship with staff across Digital Excellence in Health (DxH) as well as with key partners across Ontario Health. The Coordinator will be responsible for providing coordination, operational, and administrative support to facilitate business operations while engaging across departments to embed digital-first practices, processes and tools.

Here is what you will be doing:
- Providing overall support, coordination, and organization of various activities, daily business operations for the Centre of Excellence Department, including project and operational related items- Liaise with internal and external stakeholders to coordinate and support project activities, ensuring positive customer experience and that clients’ needs are met as projects and initiatives evolve- Being highly organized and efficient and require mínimal supervision to complete tasks- Ensuring efficient operation of the department and continuously seek and identify opportunities for improvement of processes and procedures to increase client satisfaction, and contribute to problem solving and improvement initiatives- Demonstrating collaboration and exercising judgment and independence in organizing your work- Modeling the highest-level professionalism, ethics, and customer service- Establish and maintain positive working relationships with key internal and external partners including senior leaders, governance bodies’ members, administrative assistants and others- Respond to stakeholder requests for information, including managing incoming inquiries and triage of requests as required. Ensure that matters are handled in a timely, accurate and strictly confidential fashion- Review daily business operational requirements and assign actions to appropriate team members to facilitate and/or address any issues- Coordinate, schedule and manage meeting logistics with internal and external individuals and groups including:
- DxH Innovation in Health Senior Leaders, Committees, Working Groups in coordination with other members of the team-
- Virtual and in-person meetings, staff workshops, and other division events-
- Ad hoc meetings with internal and external individuals and groups- Maintain project/program/operational documents and sites as directed- Assist in the collection and compilation of required information to support the development and tracking of project/program/operational plans as directed- Assist with the development, documentation and roll-out of new processes, tools, and policies- Coordinate issues management and follow up with the appropriate individuals to verify that action has been taken, adjusting plans as required- Provide support in the administration of procurement and contracts- Provide support monitoring and tracking divisional/portfolio level risks- Provide support in establishing, mapping, and communicating processes- Maintain and coordinate effective electronic-based filing systems to ensure documents are organized, up to date and accessible for the team- Prepare documents, presentations, and spreadsheets, as needed- Perform other related duties as required

Here is what you will need to be successful:
Education and Experience:
- Completion of a bachelor’s degree in business administration, health or public administration, or associated field or relevant equivalent- 3-5 years of experience in a coordinator or related role- 3-5 years of experience with and knowledge of Microsoft Office tools, with strong advanced competence

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